Account Manager - Client-Facing - Remote

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About the Role

We’re hiring an Account Manager to own client relationships end-to-end while guiding high-level, full-funnel strategy alongside our internal channel teams. This role is equal parts relationship, performance storytelling, and strategic direction — helping clients stay confident, aligned, and growing. You’ll be the primary strategic partner for a portfolio of high-growth eCommerce brands , leading recurring meetings, translating performance into clear narratives, and turning client feedback into actionable internal direction. 🌍 About the Agency We’re a rapidly growing performance marketing agency specializing in creative strategy, ads management, and conversion rate optimization for eCommerce brands. We’re focused on doing excellent work, exceeding expectations, and building a smart, supportive team that keeps leveling up. 🛠 What You’ll Do You’ll be the strategic “owner” of your accounts — driving clarity, alignment, and momentum across client relationships and internal execution. Own client relationships for a portfolio of eCommerce brands as the primary point of contact and trusted advisor Lead bi-weekly client meetings, translating data into clear, strategic narratives and next steps Review performance across key metrics and accounts, spotting trends, shifts, opportunities, and risks early Guide full-funnel strategic direction by interpreting performance and recommending priorities that drive growth Translate client communication into actionable internal direction, ensuring teams have the context needed to execute well Reinforce value and impact proactively, helping drive strong retention through clear communication and strategic leadership ✅ What We’re Looking For You’re confident in client-facing strategy, strong at performance storytelling, and organized enough to keep multiple accounts moving smoothly. 3+ years in Account Management, or a similar client-facing role (agency experience strongly preferred) Strong understanding of performance marketing fundamentals and digital channels (paid media, CRO, creative, SEO) Comfortable pulling insights from eCommerce metrics like ROAS, AOV, LTV (and communicating them clearly) Excellent client relationship management and communication skills (clear, calm, strategic) Strong organization + follow-through across meetings, action items, and internal coordination 💰 Benefits & Compensation 🌍 Fully remote role 🏥 Health insurance 💼 401(k) with employer match 🌴 3 weeks combined PTO + sick time, plus 10 paid holidays 📚 $500 quarterly learning stipend 💵 Compensation: 80 to 100K yearly. 🧩 Why This Role Might Be a Fit ✅ You like owning client relationships and driving strategy ✅ You can turn performance numbers into a story clients instantly understand ✅ You’re proactive and naturally spot issues before they become problems ✅ You love cross-functional collaboration and keeping teams aligned ✅ You care about outcomes — not just reporting 📩 Ready to Apply? Send your resume and a short note on your experience managing client relationships and guiding strategy for performance-focused accounts (especially in eCommerce).