Seasoned Customer Experience & Loyalty Program Coordinator – Driving Store Success, Customer Delight, and Retail Innovation in a Fast‑Paced Off‑Price Retail Environment at brighthush

About brighthush – A Retail Revolution

brighthush is more than a retailer; it’s a global movement that redefines the off‑price shopping experience. With a footprint in over 20 countries, we bring iconic brands to everyday shoppers at unbeatable value while staying true to a customer‑first philosophy. Our stores are vibrant hubs where shoppers uncover hidden treasures, employees thrive in a fast‑paced environment, and every interaction becomes a memorable story. We believe that retail is an art form—one that thrives on creativity, innovation, and genuine human connection.

Why brighthush is the Place to Grow Your Career

At brighthush, we’re not just hiring a Customer Experience & Loyalty Program Coordinator; we’re looking for a passionate leader who can elevate every customer touchpoint and drive loyalty program success. If you thrive in a dynamic team setting, love turning challenges into opportunities, and want to make a tangible impact on both customer satisfaction and store performance, brighthush offers the platform to do just that. Our culture rewards initiative, celebrates diversity, and encourages continuous learning, ensuring that every team member can reach their full potential.

Role Overview – Your Daily Impact

As a Customer Experience & Loyalty Program Coordinator, you will be the heartbeat of our front‑of‑store operations. You’ll lead by example, mentor associates, and ensure that every customer leaves with a smile. Your responsibilities will span people management, training, customer service, loyalty program promotion, and operational excellence. You’ll be the bridge between the front‑line team and senior leadership, translating strategic goals into everyday actions that drive sales, retention, and brand loyalty.

Key Responsibilities

• Lead by Example: Engage with customers personally, demonstrating the highest standards of service and embodying brighthush’s brand values.
• Team Management: Oversee a front‑of‑store team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Design and deliver training sessions on front‑end principles, customer engagement techniques, and loyalty program promotion.
• Customer Issue Resolution: Address and resolve customer concerns promptly, turning potential complaints into opportunities for delight.
• Store Operations: Ensure associates execute tasks in line with the store plan, maintain a clean and organized environment, and uphold safety and compliance standards.
• Performance Management: Provide constructive feedback, recognize achievements, and collaborate with management to set and track performance goals.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage among shoppers.
• Loss Prevention & Safety: Support shrink reduction initiatives and maintain a safe, secure store environment for both customers and staff.
• Communication: Serve as the primary liaison between associates and senior management, ensuring clear, timely communication of priorities and updates.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and increase operational efficiency.
• Data‑Driven Decision Making: Analyze sales and customer data to identify trends, forecast demand, and recommend actionable insights.
• Community Engagement: Represent brighthush at local events, fostering relationships with community partners and enhancing brand visibility.

Essential Qualifications – What We Expect

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Ability to train and mentor associates, fostering a culture of continuous learning.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Basic proficiency with POS systems and register management.
• Understanding of labor laws, safety regulations, and store policies.

Preferred Qualifications & Skills – The Extra Edge

• Experience with loyalty program management and promotion.
• Advanced knowledge of POS, CRM, and loyalty platforms.
• Strong problem‑solving skills and a proactive approach to customer service.
• Demonstrated ability to lead by example and inspire high performance.
• Experience in a high‑volume retail environment with a focus on customer satisfaction.
• Proficiency in data analysis tools (Excel, Tableau, or similar).
• Experience in loss prevention and inventory control.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership & Coaching: Ability to motivate teams and develop talent.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Communication: Clear, concise, and persuasive communication across all levels.
• Adaptability: Thrive in a fast‑changing retail landscape.
• Tech Savvy: Comfortable with POS, CRM, and loyalty platforms.
• Problem‑Solving: Quick to identify root causes and implement effective solutions.
• Time Management: Prioritize tasks and meet deadlines in a dynamic environment.
• Collaboration: Work seamlessly with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience & Loyalty Program Coordinator, you’ll have access to a structured career ladder that can lead to senior store management, regional operations, or corporate roles. Our internal promotion pipeline is designed to recognize talent and reward performance, ensuring that hard work translates into tangible career advancement.

• Career Path: Opportunities to advance into senior store management, regional operations, or corporate roles within brighthush.
• Professional Development: Access to internal training programs, mentorship, and leadership workshops.
• Learning Opportunities: Hands‑on experience in merchandising, loss prevention, and customer engagement strategies.
• Networking: Collaborate with a diverse team of professionals across multiple departments and locations.
• Recognition: Regular performance reviews, awards, and public acknowledgment of outstanding contributions.

Work Environment & Company Culture

At brighthush, we foster an inclusive, energetic, and supportive workplace. Our culture is built on the principles of honesty, integrity, and mutual respect. Employees are encouraged to bring their authentic selves to work, share ideas, and collaborate across teams. We celebrate diversity and are committed to creating a safe, welcoming environment for everyone. Our open‑door policy ensures that every voice is heard, and our collaborative spirit drives innovation and customer delight.

Compensation & Benefits – We Value Your Contribution

While the starting hourly rate for this role ranges from $13.75 to $14.25, actual compensation is influenced by your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that supports your health, well‑being, and future. We believe that a well‑rounded benefits program is essential to attracting and retaining top talent.

• Employee discount on merchandise
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• Flexible spending accounts (FSA) for health and dependent care
• Paid time off, holidays, and sick leave
• Paid parental leave and adoption assistance
• Life and disability insurance
• Employee assistance program (EAP) and wellness resources
• Professional development stipend and tuition reimbursement
• Auto and home insurance discounts
• Pet insurance and legal assistance programs
• Referral bonuses and scholarship opportunities for employees and their families

Work‑Life Balance & Flexibility

We understand that a fulfilling career also requires personal time. brighthush offers flexible scheduling, remote work options for eligible roles, and a supportive environment that values your well‑being. Our goal is to help you achieve a healthy balance between professional growth and personal life, ensuring you can perform at your best both in and out of the workplace.

Diversity & Inclusion at brighthush

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

How to Apply – Take the First Step

If you are ready to elevate your retail career and make a lasting impact on customer experience, we invite you to apply today. Join brighthush and become part of a team that values innovation, collaboration, and customer delight. Your journey to a rewarding career starts here.

Ready to take the next step? Apply Now

Frequently Asked Questions

• What is the typical work schedule? Our schedule includes evenings, weekends, and holidays to match store traffic patterns. Flexibility is key.
• Is there a dress code? Yes, we maintain a professional and approachable appearance that reflects our brand.
• What training will I receive? New hires undergo a comprehensive onboarding program covering customer service, POS, merchandising, and safety.
• Can I advance to a managerial role? Absolutely. Many of our leaders started in associate roles and progressed through our internal career ladder.
• How does the loyalty program work? We offer a robust loyalty platform that rewards repeat shoppers with points, exclusive offers, and personalized experiences.
• What support is available for professional development? We provide access to leadership workshops, mentorship programs, and a stipend for external courses.