Accounts Receivable and Deductions Analyst

Job Description:

• Apply daily cash receipts and maintain AR schedules and reconciliations for month-end close
• Monitor customer accounts, follow up on past-due invoices, and resolve payment issues directly with retail partners
• Manage invoice corrections, retailer portal submissions, and AR inquiries
• Prepare AR aging reports and support month-end close journal entries
• Create and maintain a centralized deduction tracking log across retail partners
• Establish workflows and standard documentation for logging, categorizing, and escalating deductions
• Refine the deduction management system and recommend or evaluate third-party deduction management tools
• Research and validate or invalidate customer deductions and short-pays
• Coordinate with Sales, Operations/Supply Chain, and 3PLs to substantiate claims and gather documentation
• Follow up on outstanding deductions and ensure timely closure of open items
• Manage outside dispute resolution and collections partners, including assigning invalid deductions, tracking recovery progress, and handling status updates and escalations
• Assist with creating and processing credit memos/rebills and maintaining audit trails
• Identify deduction trends and recommend process improvements
• Maintain reporting on deduction activity, aging, resolution metrics, and recovery rates
• Prepare weekly deduction status updates for Finance leadership
• Support audit requests by ensuring documentation and controls are in order

Requirements:

• 1-3 years of accounts receivable and/or deductions experience (CPG and retail/wholesale environments preferred)
• Customer service focused; comfortable communicating via email, telephone, chat, and video meetings
• Comfortable building and improving processes, not just following them
• Experience with cash application and account reconciliation; comfortable researching discrepancies and following issues through to resolution
• Prior exposure to trade or non-trade deductions, chargebacks, or short-pays
• Strong attention to detail, organization, and follow-through in a deadline-driven environment
• Clear written and verbal communication skills; comfortable managing outside vendor/partner relationships
• Intermediate to advanced Excel skills (pivot tables, VLOOKUP/INDEX-MATCH, sorting/filtering)
• Familiarity with ERP/accounting systems (NetSuite preferred, not required)
• Familiarity with major retailer customer portals (Ulta, Nordstrom, Walmart Supplier Portal, etc.)
• Experience evaluating or working with third-party deduction management software
• Experience managing outside collections or dispute resolution partners
• Associate's or Bachelor's degree in Accounting, Finance, or a related field (or equivalent experience)
• Applicants must live in one of the following states: Massachusetts, Rhode Island, New Jersey, North Carolina, South Carolina, Georgia, Florida, Pennsylvania

Benefits:

• 401(k) plus employer match
• Medical, dental, and vision benefits
• Paid Time Off including Company-wide self-care days
• Ownership over a growing function at a fast-moving, founder-led beauty brand incubator