Administrative Associate - Remote

## About the Role Sentara Leigh Hospital Medicine Unit 1 is seeking a full-time Administrative Associate for a day-shift position. The Administrative Associate provides clerical and operational support to the assigned unit or department while serving as an important point of contact for patients, family members, visitors, medical staff, and management. The role includes administrative support, patient record management, appointment scheduling, patient inquiries, and customer service. The Administrative Associate helps support efficient unit operations and contributes to the delivery of high-quality patient care. ## Key Responsibilities Provide administrative and clerical support to the assigned hospital unit or department. Serve as the first point of contact for patients, family members, and visitors. Provide professional and courteous customer service. Manage and maintain patient records and related administrative information. Schedule appointments and coordinate administrative activities. Respond to patient and visitor inquiries. Support daily operational activities within the assigned unit. Collaborate with medical staff, management, patients, families, and visitors. Complete administrative tasks accurately and efficiently. Use computer systems and office applications to support department operations. Help facilitate an organized environment that supports high-quality patient care. ## Required Qualifications High school diploma or equivalent. Ability to provide professional customer service to patients, families, visitors, and healthcare staff. Ability to perform administrative and clerical duties in a healthcare environment. Ability to communicate effectively with patients, visitors, medical staff, and management. ## Preferred Qualifications Excellent customer service experience. Strong computer skills and comfort working with technology. Proficiency with Microsoft Office, including: Microsoft Excel Microsoft Word Microsoft Teams Microsoft Outlook Experience with APIs. Previous medical office experience. Experience supporting administrative operations in a healthcare setting. ## Skills & Competencies Administrative support Clerical support Customer service Patient communication Appointment scheduling Patient record management Microsoft Office Microsoft Excel Microsoft Word Microsoft Teams Microsoft Outlook Computer proficiency Organization Communication Attention to detail Healthcare administration Medical office support Professional interpersonal skills ## Education & Experience Education: High school graduate or equivalent — Required Experience: Excellent customer service experience — Strongly preferred Computer proficiency — Strongly preferred Microsoft Office experience — Strongly preferred API experience — Preferred Medical office experience — Preferred No specific minimum number of years of experience is provided. ## Work Arrangement & Schedule Remote Location: Norfolk, VA, US Full-time Day shift 8-hour shifts Monday through Friday For remote positions, employment is available to associates located in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. ## Compensation & Benefits The provided listing does not specify a salary range. Benefits include: Medical, dental, and vision plans Adoption, fertility, and surrogacy reimbursement of up to $10,000 Paid time off and sick leave Paid parental and family caregiver leave Emergency backup care Long-term disability Short-term disability Critical illness plans Life insurance 401(k)/403(b) with employer match Tuition assistance of up to $5,250 per year Discounted educational opportunities through Guild Education Student debt pay-down assistance of up to $10,000 Pet insurance Legal resources plan Potential annual discretionary bonus, subject to applicable system and employee eligibility criteria ## About the Healthcare Environment The position is associated with Sentara Leigh Hospital in Norfolk, Virginia, a 274-bed acute care facility. The hospital provides a range of services, including orthopedic and spine care, heart and vascular care, maternity care, general surgery, stroke care, and other specialized healthcare services. Sentara Health describes diversity, inclusion, and belonging as guiding principles of its workforce and states that it is an equal opportunity employer. The organization also maintains a tobacco-free environment. ## Equal Employment Opportunity Sentara Health is an equal opportunity employer committed to diversity, inclusion, and belonging across its workforce.