Alarm Dispatch Operator

This is a Fully Remote Job About Our Client: The organization operates in the security services industry, focusing on protecting people and property through monitoring and responding to alarm signals. Addressing the critical need for safety and rapid response, the company provides alarm monitoring and dispatch services that support customer security across multiple locations in California, Arizona, and Washington. It is the nation's largest independently owned security company, emphasizing employee growth and long-term retention. About the Opportunity: The ALARM DISPATCH OPERATOR plays a key role in maintaining safety by promptly responding to alarm signals and coordinating with emergency contacts. This position ensures timely and effective management of security incidents, providing critical support to customers during urgent situations. The role demands consistent performance in a fast-paced environment, contributing directly to the organization's mission of protecting clients and their assets. Responsibilities: Monitor and respond promptly to incoming alarm signals and calls. Initiate outbound calls to customers and emergency services to coordinate responses. Deliver professional and calm customer service under pressure. Process and review daily alarm reports for accuracy and follow-up. Identify and resolve customer concerns efficiently. Provide administrative and operational support as needed. Perform additional duties as assigned. Requirements: No prior experience required; training provided. 1-2 years preferred in customer service or related fields. Strong written and oral communication skills. Detail-oriented with a strong work ethic. Basic computer proficiency including data entry and multitasking. High School Diploma or equivalent. Calm, reliable, team-oriented mindset with a desire to help others. Availability to work fixed shifts including nights, weekends, and holidays. Ability to pass pre-employment screening. Pay Range and Compensation Package: Starting wage of $21-$23 per hour, based on experience. Monthly performance bonuses up to $600. Shift differentials for evening and overnight hours. Language pay differentials for bilingual team members. Benefits & Perks: Medical, dental, vision, and life insurance. 401(k) plan with company match. Paid training and clear career advancement paths. Vacation, sick time, holidays, plus additional company days. Employee discounts and referral bonus programs. Flexible spending accounts and employee assistance programs. Education reimbursement and family scholarship programs. Community service and employee resource group participation. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.