Application Support Manager
For our client, we are seeking a Application Support Manager to join the team of a leader in the Enterprise Technology space. This role will oversee day-to-day application support operations, with a strong emphasis on incident response, ticket resolution, and technical service quality. The position will also lead and develop a support team, helping ensure clear communication, effective planning, and strong customer service across cross-functional partners. Success in this role will depend on balancing operational execution with people leadership in a fast-paced technical environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $110,000 – $130,000 annually
Responsibilities
Execute comprehensive communication plans for support operations across multiple teams Recognize and hire talent to strengthen the support organization with a focus on technical skills Use objective and subjective measurements to guide staff ratings and development plans Create staff development goals that align with team objectives and individual capabilities Handle critical conversations regarding performance and professional development constructively Mentor team members to improve technical and customer service skills continuously Set accurate time estimates for support activities to ensure realistic planning
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field 8+ years of technical support experience, ideally in payroll, tax, or financial services 5+ years of application support experience, including incident triage and customer ticket resolution 3+ years of management or team leadership experience with a focus on staff development Strong understanding of database systems, particularly Microsoft SQL Server
Benefits
Remote work flexibility Opportunities for professional development and career growth Access to advanced tools and technologies for support enhancement Collaborative work environment with cross-functional teams Recognition of individual and team successes Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.