Appointment Scheduler

Job Details: - Level: Entry - Job Location: ESP Executive Offices - Dallas, TX - Position Type: Full Time - Education Level: High School - Salary Range: Undisclosed - Travel Percentage: None - Job Shift: Day - Job Category: Admin - Clerical About the Role: The Appointment Scheduler is responsible for managing a high volume of inbound and outbound calls in a courteous and efficient manner. This role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to all callers. What You’ll Do: - Manage large volumes of inbound and outbound calls while always identifying self and clinic name. - Assist patients and other callers by providing direct support or routing calls to the appropriate party. - Complete initial registration of new patients in accordance with established policies and procedures. - Maintain professionalism and efficiency in all interactions with patients, staff, and providers. - As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success. Qualifications: - Qualifications & Requirements: - High School Diploma or equivalent required. - Proficiency in electronic health record systems; experience with eClniical Works or similar platform preferred. - Strong understanding of medical terminology. - Patient care focused; ENT knowledge is a plus. - Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff. - Strong organizational and multitasking skills, with attention to detail and the capacity to manage competing priorities. Behavioral Expectations: - Attention to detail and accuracy. - Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork. - Ability to remain focused for extended periods and manage multiple tasks efficiently. - Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor. Work Environment & Physical Expectations: - Remote based. - Ability to sit for extended periods, manual dexterity required for frequent computer and phone use. - Job functions include coordination of functions in multiple office settings. - Interact with clinical staff, providers and administrative staff.