Assistant Vice President of Business Development-Dispute Resolution

Reports To: Chief Revenue Officer Department: Sales & Business Development Location: Remote Travel: National travel up to 50% Company Overview Team One Insurance Services is a leading national provider of claims management and adjusting solutions serving the property and casualty insurance industry. For more than 20 years, Team One has partnered with over 100 insurance carriers to deliver scalable claims solutions across the lower 48 states. Backed by Longshore Capital Partners, Team One is executing an aggressive commercial growth strategy focused on expanding specialized service lines, strengthening strategic client partnerships, and building industry-leading go-to-market capabilities. Position Summary The Assistant Vice President (AVP) of Business Development – Dispute Resolution is a senior growth leadership role responsible exclusively for accelerating Team One’s national Dispute Resolution practice across residential and commercial property markets. The AVP will expand established residential Dispute Resolution relationships, win new residential clients, and build a scalable commercial property Dispute Resolution growth platform. This leader will develop executive relationships, referral channels, strategic partnerships, and enterprise opportunities with insurance carriers and other organizations that purchase or influence Dispute Resolution services. This role does not sell Team One’s adjusting, staffing, call center, field inspection, or other general claims services. Success is measured solely by profitable Dispute Resolution revenue growth, qualified pipeline development, new-client acquisition, strategic account expansion, forecast accuracy, and market development. Why This Opportunity? This role offers the opportunity to lead growth for a specialized national Dispute Resolution business line. The AVP will deepen Team One’s residential market presence while building credibility, relationships, and market share in commercial property Dispute Resolution, creating a durable and differentiated growth engine for the organization. Primary ResponsibilitiesDispute Resolution Growth Strategy Develop and execute a national gotomarket strategy focused exclusively on residential and commercial property Dispute Resolution services. Define priority markets, buyer personas, currentclient expansion opportunities, newlogo targets, referral channels, strategic partners, and geographic opportunities. Build annual sales plans, qualified pipeline targets, revenue forecasts, and account strategies aligned with profitability and growth objectives. Develop repeatable sales processes that support scalable Dispute Resolution growth and disciplined execution. Partner with Marketing to create Dispute Resolutionspecific messaging, campaigns, educational programs, and thought leadership. New Business Development Identify, prospect, and secure new Dispute Resolution opportunities with national, regional, and superregional property and casualty insurance carriers, MGAs, TPAs, municipal and government organizations, legal counsel, and strategic industry partners. Build and maintain executivelevel relationships with claims leaders, litigation and dispute leaders, vendor management teams, procurement teams, and other decisionmakers. Lead consultative sales meetings, presentations, RFP responses, and solution discussions that position Team One as a preferred Dispute Resolution partner. Negotiate and execute Master Service Agreements, statements of work, and strategic partnership agreements for Dispute Resolution services. Generate and manage a robust Dispute Resolution pipeline using HubSpot and established business development processes. Existing Client Expansion Develop strategic account plans to increase Dispute Resolution utilization and wallet share within existing residential client relationships. Identify opportunities to introduce commercial property Dispute Resolution services within appropriate current relationships. Partner with Client Success and Operations to support service quality, client retention, implementation, and expansion. Serve as an executive sponsor for key Dispute Resolution relationships and proactively address escalated client concerns. Market Development & Industry Leadership Maintain a thorough understanding of residential and commercial property Dispute Resolution trends, regulations, buyer needs, referral dynamics, and competitive developments. Represent Team One at relevant insurance, claims, legal, appraisal, mediation, and Dispute Resolution conferences, associations, educational events, and client meetings. Build referral relationships and strategic partnerships that increase market visibility and qualified opportunities. Contribute to webinars, client education, speaking opportunities, and thought leadership that strengthen Team One’s Dispute Resolution market position. Internal Leadership & Collaboration Collaborate with Dispute Resolution Operations and executive leadership to align growth commitments with delivery capabilities and client expectations. Provide regular pipeline reporting, opportunity updates, revenue forecasts, and market intelligence to executive leadership. Contribute to annual budgeting, strategic planning, capacity planning, and revenue forecasting for the Dispute Resolution business line. Maintain strong CRM discipline, clear opportunity stages, documented next steps, and accurate forecast assumptions. Dispute Resolution Services Sold Residential property appraisal and Dispute Resolution services. Commercial property appraisal and Dispute Resolution services. Umpire services and related neutral Dispute Resolution support. Mediation, facilitation, and other approved propertyclaim Dispute Resolution solutions offered by Team One. Candidate Profile The ideal candidate is an accomplished growth leader with deep property and casualty insurance relationships and a demonstrated ability to expand specialized service lines, open enterprise accounts, develop new markets, and generate measurable revenue within Dispute Resolution or closely adjacent property-claims services. This individual should be equally comfortable developing strategy, opening executive doors, leading consultative sales conversations, negotiating complex agreements, maintaining disciplined pipeline activity, and collaborating cross-functionally to support successful client outcomes. Required Experience 10+ years of successful business development, sales, strategic partnerships, or market development experience within the property and casualty insurance industry. Proven track record of generating new revenue and managing strategic client relationships. Demonstrated experience selling Alternative Dispute Resolution, appraisal, commercial property claims, outsourced claims, or closely related insurance services to carriers or adjacent organizations. Demonstrated success opening enterprise accounts and developing new markets, specialized service lines, or commercial revenue streams. Experience developing executive relationships with carrier claims leadership and managing complex, multistakeholder sales cycles. Experience negotiating contracts and service agreements. Ability to travel nationally up to 50%. Preferred Experience Established relationships with residential and commercial property claims decisionmakers, appraisal leaders, legal counsel, and referral sources. Experience in property appraisal, mediation, umpire services, Alternative Dispute Resolution, independent adjusting, claims administration, restoration, or related insurance services. Knowledge of residential and commercial property claim disputes, appraisal processes, and associated workflows. Education Bachelor’s degree required. An equivalent combination of education and relevant industry experience will be considered. Critical Competencies Dispute Resolution market knowledge Strategic sales leadership Entrepreneurial and builder mindset Executive presence Relationship management Consultative selling Contract negotiation Newmarket development Revenue growth Forecasting and pipeline management CRM discipline Influence and crossfunctional collaboration Selfmotivation and accountability Success Metrics Annual new Dispute Resolution revenue generated Residential Dispute Resolution account expansion Commercial property Dispute Resolution market development Newclient acquisition Qualified Dispute Resolution pipeline development Client retention and utilization growth MSA, SOW, and strategic partnership execution CRM compliance and forecast accuracy Industry networking, referral development, and market penetration What Success Looks Like The successful AVP will build a predictable and well-managed Dispute Resolution pipeline, expand Team One’s established residential position, win new residential relationships, and establish a meaningful commercial property presence. This leader will be recognized internally and externally as a credible, accountable, and consultative Dispute Resolution growth executive who translates market opportunities into profitable revenue while protecting service quality and long-term client relationships.