Associate Auction Coordinator (Chicago, IL)

About the position The Associate Auction Coordinator supports Auction.com’s online judicial foreclosure sale process by completing administrative tasks, managing documentation and system workflows, maintaining organized records, conducting quality checks, and assisting with customer and internal communications. The role helps transactions progress from start to finish and supports customers in understanding how to navigate and participate in online auctions. The position works under the guidance of a Lead Coordinator, who supports daily workflow coordination and ensures consistent processes and quality standards. This is a part-time, hybrid role with schedules assigned according to business needs. Employees can expect to work 15–30 hours per week, typically in workdays of 4–8 hours, with 2–3 days working from home and 2–3 days in the office. Schedules and hours may fluctuate. Training and resources are provided. Training pay is \$20 per hour, increasing incrementally following successful completion of positional training and as skills, proficiency, and responsibilities develop, with a stated range of \$20–\$30 per hour.

Responsibilities

• Perform administrative and clerical tasks supporting daily office operations.
• Review, proofread, and quality-check documents for accuracy, completeness, and compliance.
• Maintain and organize digital and/or physical filing systems.
• Assist in creating and formatting documents using Microsoft Word and Excel.
• Handle email communications professionally and efficiently.
• Answer and manage incoming phone calls, directing or resolving inquiries as appropriate.
• Enter data accurately across systems and documents.
• Assist with report generation and tracking.
• Support internal workflows and ensure tasks are completed on time.
• Collaborate with team members to cross-check work and maintain high standards.
• Participate in training sessions and team meetings as needed.
• Provide professional, courteous client-facing communication by phone and email.
• Serve as a point of contact for customer inquiries, updates, and follow-ups.
• Communicate information clearly, accurately, and promptly.
• Maintain professionalism and build customer trust through responsiveness, clarity, and attention to detail.
• Help educate buyers on navigating and participating in the online auction process.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Strong attention to detail and focus on accuracy and quality.
• Ability to quality-check documents with minimal errors.
• Strong organization and time-management skills.
• Reliability, consistency, and accountability.
• Strong listening, verbal, and written communication skills.
• Ability to adapt and quickly grasp new concepts.
• Ability to manage several assignments and meet deadlines.
• Ability to work independently and collaboratively while maintaining a team mindset.
• Patience and clear, concise communication with customers.
• Professionalism in communications with internal and external clients.
• Ability to follow processes and ensure consistency.
• Openness to feedback and coaching.
• Comfort learning new internal systems and tools.
• Availability for a part-time schedule of 15–30 hours per week in a hybrid work environment.

Nice-to-haves

• Prior auction experience is appreciated but not required.
• Working knowledge of Salesforce or other CRM systems; training is provided.
• Experience in administrative, clerical, or office support roles.
• Experience handling high-volume emails, phone calls, or document processing.
• Strong technical troubleshooting skills.
• Interest in customer service and helping people.

Benefits

• Competitive pay.
• Regular training opportunities for professional growth and development.
• Employee recognition program.
• Employee referral program.
• Eligibility to participate in the Auction.com 401k program.
• Competitive Travel Pay Policy to help compensate for personal vehicle usage when applicable.
• 401k match, annual incentive program, healthcare coverage, and other benefits for eligible roles.

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