Senior Customer Success Manager – Enterprise Onboarding & Adoption Lead – Driving Customer Value & Growth at brighthush

About brighthush

brighthush is the trusted source for open‑source security, delivering hardened, production‑ready builds that empower software engineers and AI agents worldwide. By combining cutting‑edge supply‑chain security, DevSecOps, and application security expertise, we help Fortune 500 enterprises and global industry leaders—such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush—to build faster, stay compliant, and eliminate risk. Our mission is simple: make secure, reliable software the default, not the exception.

Backed by leading venture capital firms—brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush—brighthush is on a rapid growth trajectory. We’re building a new team of Customer Success leaders who will shape the future of secure software delivery and become the voice of our most important stakeholders.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the primary post‑sales partner for our Enterprise customers. Your day‑to‑day responsibilities will span onboarding, implementation, adoption, and ongoing relationship management. You will collaborate closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure customers realize maximum value from our platform and achieve their security and compliance goals.

Key Responsibilities

• Customer Onboarding & Implementation – Lead the technical onboarding process for new Enterprise accounts, crafting customized onboarding plans that align with each customer’s architecture, compliance requirements, and business objectives.
• Customer Advocacy & Voice of the Customer – Act as the internal champion for customer needs, translating user feedback into product enhancements and process improvements across cross‑functional teams.
• Issue Management & Escalation – Partner with Technical Support and Customer Engineering to resolve incidents quickly, ensuring a seamless experience and maintaining high customer satisfaction scores.
• Product Expertise & Thought Leadership – Develop deep technical knowledge of brighthush’s platform, staying current on industry trends, new features, and best practices to guide customers in optimizing their security posture.
• Training & Education – Work with the Education team to deliver tailored training sessions, workshops, and documentation that empower customers to use brighthush’s features effectively.
• Account Management & Growth – Build relationships with stakeholders at all levels—from technicians to CISOs—identifying upsell opportunities, driving renewals, and minimizing churn.
• Strategic Planning & Execution – Own a portfolio of Enterprise accounts, setting quarterly and annual success plans, tracking adoption metrics, and reporting on ROI to executive leadership.
• Process Improvement & Innovation – Identify gaps in current workflows, propose new processes, and lead initiatives that enhance the customer experience and operational efficiency.

Essential Qualifications

• 3+ years of experience in SMB or mid‑market Customer Success, Professional Services, Technical Account Management, or a hybrid role that blends sales, solutions engineering, and support.
• Hands‑on domain knowledge in one or more of the following: Supply Chain Security, DevSecOps, Application Security, security infrastructure, container security, regulatory compliance, vulnerability management, or the software development lifecycle.
• Proven ability to manage a portfolio of Enterprise customers, driving adoption, renewal, and expansion.
• Strong analytical skills, with the ability to translate data into actionable insights and strategic recommendations.
• Excellent communication and presentation skills, capable of engaging technical and executive audiences alike.
• High emotional intelligence, strong prioritization, and a proactive, solution‑oriented mindset.
• Experience working in a fast‑paced, early‑stage environment where ownership and autonomy are paramount.

Preferred Qualifications

• Prior experience in an early‑stage startup or high‑growth tech company.
• Passion for technology and cybersecurity, with a track record of staying current on emerging threats and solutions.
• Hands‑on technical experience in cloud environments (AWS, GCP, Azure), Linux, containers, or related security domains.
• Demonstrated success in building or refining customer success processes from the ground up.
• Experience with SaaS metrics such as NPS, CSAT, churn, and expansion revenue.

Skills & Competencies

• Strategic thinking and execution.
• Customer‑centric mindset with a passion for delivering measurable value.
• Strong collaboration across cross‑functional teams.
• Data‑driven decision making.
• Project management and organizational excellence.
• Adaptability and resilience in a rapidly evolving environment.
• Technical aptitude and the ability to learn new tools quickly.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As a Senior Customer Success Manager, you will:

• Lead initiatives that shape the future of our customer success organization.
• Mentor junior team members and share best practices across the company.
• Participate in cross‑functional projects that influence product direction and engineering priorities.
• Access a robust learning ecosystem, including certifications in cloud security, DevSecOps, and supply‑chain security.
• Earn performance‑based bonuses and equity that reflect your impact on the company’s growth.

Work Environment & Culture at brighthush

Our culture is built on four core values that guide every decision we make:

• Customer Obsession – We relentlessly focus on delivering solutions that create real value for our customers.
• Bias for Intentional Action – We prioritize, plan, experiment, and iterate quickly, learning from both successes and failures.
• Playful Yet Purpose‑Driven – We tackle important problems with focus, but we also celebrate the journey and enjoy the process.
• Trust & Transparency – We operate with openness, assuming good intentions and empowering team members to make informed decisions.

Our remote‑first culture offers flexibility, bi‑annual destination summits, and a monthly stipend for coworking spaces, phone, and internet costs. We celebrate diversity, equity, and inclusion, and we actively seek candidates from a wide range of backgrounds and perspectives.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary of $125,000 + performance bonus.
• Equity options upon hire and promotion, with a 10‑year exercise window.
• 100% coverage of health, vision, and dental insurance for you and your dependents.
• Unlimited paid time off to recharge and reset.
• 18 weeks paid parental leave for birthing parents and 12 weeks for non‑birthing parents, with flexible usage options.
• Monthly stipend for coworking, phone, and internet.
• Access to professional development programs and industry conferences.

How to Apply

If you are a driven, customer‑obsessed professional with a passion for secure software and a track record of delivering results, we encourage you to apply. Even if you don’t meet every requirement, we welcome candidates who bring unique perspectives and a willingness to learn.

To apply, click the link below and submit your resume and cover letter. We look forward to meeting you!

Equal Opportunity Statement

brighthush is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other legally protected characteristic. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

By submitting your application, you acknowledge that brighthush will process your personal data in accordance with brighthush's Global Candidate Privacy Notice.

©2026 brighthush. All Rights Reserved.