Associate Client Services Manager

For our client, we are seeking a Associate Client Services Manager to join the team of a leader in the Finance & Insurance space. This role will lead a client services sub-team focused on delivering responsive, high-quality operational support across complex legal services engagements. The Associate Client Services Manager will help drive service standards, coordinate resources, and partner closely with internal stakeholders to ensure client priorities are met efficiently and consistently. Success in this position will depend on strong leadership, thoughtful problem-solving, and the ability to manage multiple projects in a fast-paced, shared leadership environment. The ideal candidate will bring experience in eDiscovery and litigation support, along with the ability to develop team members, monitor project health, and maintain strong communication with clients and senior stakeholders. This is a hands-on operational leadership role with visibility across project delivery, training, onboarding, and continuous service improvement. Location: Remote Compensation: $115,000 – $130,000 annually

Responsibilities

Lead and develop a sub-team of Project Managers and Technical Analysts dedicated to client service Collaborate with the Client Services Manager to implement account strategies and service standards Coordinate project assignments and resource management with the Senior Project Manager Oversee daily operations to ensure quality and efficiency in project delivery Maintain proactive communication with clients and internal teams to foster strong relationships Monitor project health and address risks with timely corrective actions Support onboarding and training for new team members on client-specific processes Qualifications 3-5 years of experience in eDiscovery and litigation support, preferably in a law firm or corporate legal department Experience leading and mentoring project management or technical service teams Ability to manage multiple projects and shifting client priorities effectively Strong collaboration skills within a shared leadership model Excellent communication skills for diverse stakeholders, including clients and senior management Critical-thinking and problem-solving skills to assess risks and coordinate resolutions Knowledge of the Electronic Discovery Reference Model and legal document review workflows

Benefits

Remote work flexibility Opportunities for professional development and training Access to relevant certifications and educational resources Supportive team culture focused on collaboration and accountability Participation in performance reviews and feedback mechanisms Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.