Associate Clinical Admin Coordinator

This is a Fully Remote Job About Our Client: The organization operates globally within the healthcare sector, focusing on enhancing health outcomes by connecting individuals with care, pharmacy benefits, data, and essential resources. It addresses challenges in healthcare access and coordination, aiming to improve health optimization on a broad scale. About the Opportunity: The ASSOCIATE CLINICAL ADMIN COORDINATOR plays a vital role in managing high volumes of inbound and outbound calls in a customer service environment. This position contributes to effective care coordination by handling member intake, referrals, and communication with healthcare providers. It supports the organization’s mission by ensuring smooth operational flow and member satisfaction during critical administrative processes. Responsibilities: Manage high volume inbound and outbound calls Handle intake of members and admission/discharge information Coordinate with hospitals, clinics, and clinical teams for service requests Process referrals and prior authorizations, including intake and notifications Provide triage and care coordination for non-clinical assessments Resolve inquiries from members and providers Maintain efficiency and thoroughness in a customer service environment Work a flexible schedule including evening hours Requirements: High School Diploma or GED Minimum 1 year experience in telephonic or face-to-face customer service Intermediate proficiency with Microsoft Word, Excel, and Outlook Preferred Qualifications: Experience in healthcare industry or health insurance Background in hospital, physician’s office, or medical clinic settings Call center experience Clerical or administrative support experience Knowledge of ICD-9 and CPT codes Pay Range and Compensation Package: Hourly pay ranges from $16.00 to $29.00 based on full-time employment and factors such as education and experience Benefits & Perks: Paid Time Off accrual beginning with first pay period plus 8 paid holidays Medical, dental, vision insurance options Life, AD&D, short-term and long-term disability coverage 401(k) savings plan and employee stock purchase plan Education reimbursement Employee discounts and assistance programs Employee referral bonus program Voluntary benefits including pet, legal, and long-term care insurance Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.