Associate Customer Success Manager – Accelerating Client Success & Product Adoption at brighthush

About brighthush

brighthush is a forward‑thinking technology leader that empowers businesses worldwide with cutting‑edge data analytics, AI‑driven insights, and cloud‑native solutions. Our mission is to transform raw information into actionable intelligence that drives smarter decisions, fuels innovation, and unlocks new growth opportunities for our clients. With a global footprint spanning North America, Europe, and Asia, brighthush is recognized for its commitment to excellence, customer‑centric culture, and relentless pursuit of technological advancement.

As we expand our portfolio of enterprise‑grade products, we are looking for a dynamic Associate Customer Success Manager to join our vibrant team. In this role, you will be the bridge between our clients and our product engineering, sales, and support teams, ensuring that every customer achieves maximum value from our solutions. If you thrive in a fast‑paced, collaborative environment and are passionate about helping customers succeed, brighthush offers you the platform to grow, learn, and make a tangible impact.

Key Responsibilities

• Drive Product Adoption: Champion the adoption of brighthush’s suite of analytics and AI tools across client organizations. Work closely with product managers to identify adoption gaps, develop tailored onboarding plans, and create adoption roadmaps that align with each client’s business objectives.
• Deliver Customer Training & Enablement: Design, develop, and deliver engaging training sessions—both live and on‑demand—covering product features, best practices, and industry use cases. Create training materials, knowledge base articles, and quick‑start guides that empower users to become self‑sufficient.
• Build & Nurture Client Relationships: Serve as the primary point of contact for a portfolio of enterprise customers. Conduct regular business reviews, gather feedback, and translate insights into actionable recommendations for product enhancements and service improvements.
• Proactive Account Management: Monitor customer health metrics, usage patterns, and support tickets to identify at‑risk accounts. Develop and execute retention strategies, including upsell and cross‑sell opportunities, to maximize customer lifetime value.
• Collaborate Across Teams: Partner with Sales, Product, Engineering, and Marketing to ensure a seamless customer journey from pre‑sales to post‑implementation. Provide feedback on feature requests, user experience improvements, and market trends.
• Data‑Driven Decision Making: Leverage analytics platforms such as Salesforce, Gainsight, and ChurnZero to track key performance indicators (KPIs), generate reports, and present insights to stakeholders.
• Continuous Improvement: Identify process inefficiencies, propose enhancements, and champion best practices within the Customer Success organization.

Essential Qualifications

• Minimum of 1–2 years of professional experience in Customer Success, Sales, Consulting, or a related client‑facing role.
• Strong consultative mindset with the ability to translate complex technical concepts into clear, actionable business value.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Proven ability to manage multiple priorities, meet deadlines, and deliver results in a fast‑paced environment.
• Experience with CRM and customer success platforms such as Salesforce, Gainsight, or ChurnZero is highly desirable.
• Fluency in English; additional languages are a plus.

Preferred Qualifications & Skills

• Background in data analytics, AI, or cloud‑native technologies.
• Experience in the legal, regulatory, or business intelligence sectors.
• Strong analytical skills with the ability to interpret usage data and derive actionable insights.
• Project management experience, including the ability to coordinate cross‑functional initiatives.
• Certification in Customer Success Management (CSM) or related fields.

What You’ll Gain at brighthush

• Career Growth: As a junior member of our Customer Success team, you will have clear pathways to advance into senior roles such as Customer Success Manager, Director of Customer Success, or Product Evangelist.
• Learning & Development: We invest in your professional growth through tuition reimbursement, access to industry conferences, and a robust internal learning platform covering product knowledge, sales techniques, and leadership skills.
• Impactful Work: Your contributions will directly influence customer satisfaction, product roadmap decisions, and the overall success of our clients.
• Collaborative Culture: At brighthush, we celebrate diversity, encourage open dialogue, and foster a culture of continuous improvement and mutual respect.
• Work‑Life Balance: Enjoy a fully remote work model with flexible hours, ensuring you can balance professional responsibilities with personal commitments.

Compensation & Benefits

• Competitive Salary: USD 59,200 – 98,600 per year, commensurate with experience and performance.
• Performance Bonuses: Annual bonus potential tied to customer success metrics and company performance.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with a wellness stipend.
• Retirement Plans: 401(k) with company match.
• Paid Time Off: Generous PTO, sick leave, and paid parental leave.
• Professional Development: Tuition reimbursement, conference sponsorships, and access to industry certifications.
• Technology Stipend: Home office equipment allowance and high‑speed internet reimbursement.
• Employee Recognition: Quarterly awards, peer recognition programs, and a culture of celebrating milestones.

Why brighthush?

At brighthush, we believe that technology should be a catalyst for positive change. Our clients rely on us to provide reliable, actionable insights that help them navigate complex regulatory landscapes, optimize operations, and stay ahead of the competition. By joining our team, you become part of a mission‑driven organization that values innovation, integrity, and impact.

We are committed to creating an inclusive environment where every voice is heard, every idea is valued, and every employee has the opportunity to thrive. Whether you are just starting your career or looking to take the next step, brighthush offers the resources, mentorship, and culture to help you reach your full potential.

Ready to Make a Difference?

If you are eager to help clients unlock the full power of data, thrive in a collaborative and fast‑moving environment, and grow your career with a leading technology company, we want to hear from you. Apply today and become a key player in shaping the future of data‑driven decision making at brighthush.