Best Danish‑Speaking E‑Commerce Support Specialist – Remote Portugal – Champion Global Customer Happiness at brighthush

About brighthush

brighthush is not just another e‑commerce platform; it is a global technology ecosystem that has redefined how people discover, purchase, and experience products online. With a relentless focus on innovation, brighthush blends cutting‑edge AI, data‑driven personalization, and a frictionless checkout experience to create moments of delight for millions of shoppers worldwide. Our mission is simple yet ambitious: to make every customer interaction effortless, memorable, and genuinely human.

At brighthush, we believe that technology should serve people, not the other way around. That philosophy permeates every layer of our organization—from product design and logistics to customer support and community building. Whether you are a seasoned tech enthusiast, a customer‑service veteran, or a creative problem‑solver, you will find a place at brighthush where your expertise is amplified, your ideas are heard, and your career can truly shine.

Why Portugal?

Portugal has rapidly emerged as a vibrant tech hub, offering a high quality of life, a welcoming culture, and a thriving startup ecosystem. From Lisbon’s buzzing cafés to Porto’s historic streets, the country provides an inspiring backdrop for both personal and professional growth. At brighthush, we’re proud to support our international teams by offering relocation assistance, housing support, and a seamless transition into the Portuguese lifestyle.

Living in Portugal means enjoying a Mediterranean climate, a rich cultural heritage, and a growing community of innovators. The country’s strategic location between Europe, Africa, and the Americas makes it an ideal base for global operations. For our remote teams, Portugal offers reliable infrastructure, a supportive business environment, and a network of co‑working spaces that foster collaboration and creativity.

Role Overview

As a Danish‑Speaking E‑Commerce Support Specialist at brighthush, you will be the frontline champion for our Danish‑speaking customers. You’ll guide them through every step of their online shopping journey—answering queries, resolving issues, and ensuring a flawless experience that reflects brighthush’s commitment to excellence.

In this role, you will be the voice of the customer, translating their needs into actionable insights for product, logistics, and technical teams. You will work closely with cross‑functional partners to streamline processes, reduce friction, and elevate the overall customer experience. Your work will directly impact customer satisfaction scores, repeat purchase rates, and brand loyalty.

Key Responsibilities

• Customer Interaction: Handle a high volume of customer inquiries via email, live chat, and phone, providing timely, accurate, and empathetic responses.
• Order Management: Resolve issues related to orders, deliveries, returns, refunds, and payments, ensuring compliance with brighthush’s policies and procedures.
• Data Security & Escalation: Safely manage sensitive customer data, adhere to GDPR and internal security protocols, and promptly elevate complex cases to the appropriate teams.
• Cross‑Functional Collaboration: Work closely with logistics partners, warehouse teams, and technical support to streamline issue resolution and improve service quality.
• Process Improvement: Identify recurring pain points, propose solutions, and contribute to the continuous enhancement of support workflows and knowledge bases.
• Shift Flexibility: Operate on rotating shifts, including evenings, weekends, and holidays, to meet the demands of a global customer base.
• Performance Metrics: Track and report on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Training & Mentorship: Participate in ongoing training sessions and, as you grow, mentor new hires to maintain high service standards.

Essential Qualifications

• Danish Language Proficiency: C2 level in both written and spoken Danish.
• English Proficiency: C1 level in written and spoken English.
• Attention to Detail: Meticulous approach to data entry, ticket management, and quality assurance.
• Self‑Management: Ability to prioritize tasks, meet deadlines, and work independently in a fast‑paced environment.
• Technical Aptitude: Comfortable navigating CRM systems, help‑desk software, and basic troubleshooting tools.
• Relocation Eligibility: Current residence in Portugal or willingness to relocate; valid EU passport or Portuguese residence card.
• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.

Preferred Qualifications

• Previous experience in e‑commerce customer support or a related field.
• Knowledge of logistics and fulfillment processes.
• Experience with ticketing systems such as Zendesk, Freshdesk, or similar platforms.
• Familiarity with GDPR and data protection best practices.
• Multilingual capabilities beyond Danish and English.
• Experience working in a remote or distributed team environment.

Skills & Competencies

• Communication: Clear, concise, and friendly communication across multiple channels.
• Problem‑Solving: Analytical mindset to diagnose issues and recommend effective solutions.
• Customer‑Centricity: Passion for delivering outstanding service and turning challenges into opportunities.
• Adaptability: Comfortable working in a dynamic, evolving environment with shifting priorities.
• Team Player: Collaborative spirit, open to feedback, and eager to support colleagues.
• Time Management: Ability to juggle multiple tickets while maintaining high quality.
• Tech Savvy: Quick learner of new tools, platforms, and processes.

Career Growth & Learning

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured onboarding and mentorship programs that pair you with experienced teammates.
• Regular training sessions on product updates, customer service best practices, and industry trends.
• Opportunities to cross‑train in other support functions, logistics, or product teams.
• Clear career pathways from Support Specialist to Team Lead, Manager, or specialized roles in Customer Experience.
• Annual performance reviews with transparent metrics and growth plans.
• Access to a global learning platform with courses on customer service, product knowledge, and leadership.
• Participation in hackathons, innovation challenges, and internal idea‑sharing forums.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and innovative culture. Our remote teams enjoy:

• Flexible working hours and a results‑oriented approach.
• Regular virtual team building events, hackathons, and knowledge‑sharing sessions.
• Access to a digital wellness program, including mindfulness resources and fitness challenges.
• Recognition programs that celebrate achievements, milestones, and customer success stories.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Opportunities to connect with colleagues across continents through virtual coffee chats and cross‑functional projects.
• Transparent communication from leadership, with quarterly town‑hall meetings and open Q&A sessions.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Comprehensive health insurance covering medical, dental, and vision care.
• Paid time off, including vacation, sick leave, and public holidays.
• Relocation assistance for those moving to Portugal, covering housing search, visa support, and initial settling costs.
• Access to a global learning platform with courses on customer service, product knowledge, and leadership.
• Employee stock‑option or equity participation plans, allowing you to share in brighthush’s success.
• Monthly wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Annual tech stipend for upgrading home office equipment.

How to Apply

Ready to elevate your career and join a team that values innovation, customer delight, and personal growth? Click the link below to submit your application and start your journey with brighthush.

We look forward to welcoming you to brighthush, where your expertise will help shape the future of e‑commerce and create unforgettable experiences for customers worldwide.