Senior Customer Success Advisor – Technical Documentation & Proposal Specialist – Accelerating Client Growth, Retention, and Success at brighthush

About brighthush

brighthush is a trailblazer in the enterprise technology arena, redefining how businesses harness digital solutions to unlock growth and operational excellence. With a portfolio that spans cloud‑native platforms, AI‑driven analytics, and secure data orchestration, we empower organizations to transform complex challenges into streamlined, scalable outcomes. Our culture is built on curiosity, collaboration, and a relentless commitment to measurable impact for every client we serve.

Why Join brighthush?

When you become part of the brighthush family, you’ll collaborate with some of the brightest minds in product, engineering, and sales. We champion a results‑driven, flexible work environment where your ideas shape the future of our offerings. Our team thrives on open communication, continuous learning, and a shared commitment to excellence. If you’re passionate about turning intricate technical concepts into clear, compelling narratives that drive customer success, brighthush is the place for you.

Key Responsibilities

As a Senior Customer Success Advisor, you will be the linchpin that connects our sales, product, and engineering teams to our clients. Your role blends account management, proposal development, technical documentation, and project coordination to ensure a seamless customer journey.

Account Management (40%)

• Serve as the primary point of contact for a portfolio of high‑value client accounts, building trust and fostering long‑term relationships.
• Deeply understand each client’s business objectives, technical requirements, and success metrics to identify upsell and renewal opportunities.
• Collaborate with cross‑functional teams—sales, product, engineering, and customer success—to align on client expectations and deliver on commitments.
• Monitor account health indicators such as usage, satisfaction scores, and renewal timelines, proactively addressing any risks.
• Manage contract negotiations, renewal processes, and reporting to ensure accurate and timely execution.
• Lead initiatives that drive contract renewals and identify opportunities for module expansion or additional services.
• Coordinate the resolution of formal customer service requests and assign the appropriate brighthush support resources.

Proposal & Sales Support (30%)

• Partner with the sales team to craft customized proposals, RFP/RFI responses, and statements of work that resonate with prospects.
• Translate complex technical requirements into clear, persuasive proposal content that showcases brighthush’s value proposition.
• Gather input from legal, finance, and technical stakeholders to ensure proposals are accurate, compliant, and complete.
• Support pricing, scoping, and solution design discussions with well‑organized supporting materials.
• Assist in preparing sales presentations, pitch decks, and client‑facing collateral that align with brand messaging.
• Track proposal timelines, ensuring deadlines are met without compromising quality.

Technical Documentation (20%)

• Support, edit, and maintain technical documentation such as product specifications, solution briefs, implementation guides, and FAQs.
• Collaborate with subject matter experts—engineers, product managers—to translate technical concepts into client‑friendly language.
• Ensure all documentation is consistent, up‑to‑date, and aligned with brighthush’s brand and messaging standards.
• Build and maintain a library of reusable content (templates, case studies, technical one‑pagers) to streamline future proposals and client communications.

Project Management (10%)

• Plan and coordinate timelines for proposal development, documentation projects, and client deliverables, ensuring milestones are met.
• Track project status across multiple accounts simultaneously, flagging risks or delays to stakeholders early.
• Facilitate kickoff, check‑in, and review meetings with internal teams and clients to keep projects on track.
• Manage handoffs between sales, technical, and delivery teams to ensure smooth transitions from proposal to implementation.
• Maintain project documentation (timelines, status reports, action items) and keep stakeholders informed of progress.
• Identify process improvements to streamline recurring workflows (proposal creation, documentation updates, onboarding).

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• 3+ years of experience in customer success, account management, or technical sales support.
• Proven ability to translate complex technical information into clear, client‑ready content.
• Strong project management skills with a track record of delivering on time and within scope.
• Excellent written and verbal communication skills, with a knack for storytelling.
• Experience working cross‑functionally with sales, product, engineering, and legal teams.
• Proficiency with CRM systems (e.g., brighthush), document creation tools, and collaboration platforms.

Preferred Qualifications

• Experience in the SaaS or enterprise software industry.
• Knowledge of proposal management tools (e.g., brighthush, brighthush).
• Background in technical writing or documentation.
• Familiarity with agile development methodologies.
• Previous experience in a fast‑paced, high‑growth environment.

Key Skills & Competencies

• Client‑centric mindset with a passion for delivering exceptional service.
• Strategic thinking and analytical problem‑solving abilities.
• Strong organizational skills and meticulous attention to detail.
• Adaptability and resilience in a dynamic, evolving landscape.
• Collaborative spirit and the ability to influence stakeholders at all levels.
• Proficiency in data analysis and reporting to drive insights.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our products. We offer:

• Clear advancement paths into senior customer success, account management, or product strategy roles.
• Access to continuous learning—internal workshops, industry conferences, and certification programs.
• Mentorship from seasoned leaders who are committed to your professional development.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.

Work Environment & Culture

Our culture is built on:

• Transparency: Open communication channels and regular feedback loops.
• Innovation: A safe space to experiment, iterate, and bring fresh ideas to life.
• Collaboration: Team‑first mentality that values diverse perspectives.
• Work‑Life Balance: Flexible schedules, remote options, and a focus on results over hours.
• Recognition: Celebrating wins—big and small—through shout‑outs, awards, and team celebrations.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive package that includes:

• Base salary commensurate with market standards and your experience.
• Performance‑based bonuses tied to client success metrics and company goals.
• Health, dental, and vision insurance for you and your family.
• 401(k) plan with company match.
• Generous paid time off, parental leave, and wellness stipends.
• Continuous learning budget and access to industry events.
• Team‑building retreats and social events.

Ready to Make an Impact?

If you’re a proactive, detail‑oriented professional who thrives on turning technical intricacies into client‑centric stories, we want to hear from you. Join brighthush and help shape the future of enterprise technology while building lasting relationships with our clients.

Apply today and become a pivotal part of a team that values innovation, collaboration, and customer success above all.