Bilingual Customer Service Representative – Phone Support Specialist (Spanish/English) – Remote – Performance-Based Pay – Join brighthush

About brighthush

At brighthush, we’re redefining the future of customer experience. Our mission is to empower businesses worldwide with cutting‑edge, privacy‑centric solutions that combine advanced technology, data integrity, and human empathy. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where every interaction counts and every voice is heard.

Why brighthush?

• Innovation at Scale: We partner with industry leaders to deliver secure, scalable contact center solutions that protect sensitive information while delivering exceptional service.
• Global Reach, Local Impact: Our remote-first model means you can work from anywhere, yet you’ll be part of a vibrant, collaborative team that feels like family.
• Growth & Development: From on‑the‑job training to formal certification programs, we invest in your professional journey.
• Culture of Trust: We live by our Guiding Principles—Respect, Integrity, Continuous Improvement, and Trust—ensuring a workplace where you can thrive.

Role Overview

We’re looking for a Bilingual Customer Service Representative II (Phones) to join our remote team. In this role, you’ll be the frontline advocate for our clients, handling high‑volume, privacy‑sensitive inquiries in both English and Spanish. You’ll work closely with our advanced CRM platform, ensuring every customer interaction is accurate, efficient, and memorable.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat, ensuring first‑call resolution whenever possible.
• Coordinate claims and eligibility inquiries across all lines of business, maintaining meticulous records in our CRM system.
• Adhere to Service Level Agreement (SLA) metrics, consistently meeting or exceeding performance targets.
• Document all customer interactions with precision, safeguarding privacy and confidentiality at every step.
• Utilize the Knowledge Base to stay current on client requirements and industry best practices.
• Mentor and train junior CSRs, fostering a culture of continuous improvement and teamwork.
• Occasionally support on‑site mailroom operations, demonstrating flexibility and adaptability.

Essential Functions

• Demonstrate alignment with brighthush Guiding Principles in every task.
• Navigate multiple computer screens and applications seamlessly while engaging with customers.
• Maintain a high level of accuracy and attention to detail in all data entry and documentation.
• Handle sensitive information with the utmost discretion, ensuring compliance with privacy regulations.
• Proactively identify opportunities for process improvement and share insights with the team.

Qualifications

Required

• High school diploma or equivalent (college degree preferred).
• Minimum of 2 years of contact center experience, preferably in a bilingual environment.
• Proficiency in both English and Spanish—written and spoken.
• Strong time‑management skills and the ability to work independently.
• Excellent organizational, written, and oral communication abilities.
• Computer literacy: comfortable navigating multiple applications simultaneously.
• Empathetic, patient, and responsive customer‑service orientation.
• Experience handling electronic data across varied platforms.
• Age 18 or older.

Preferred

• College degree (any field).
• Experience with privacy‑centric or regulated industries (e.g., healthcare, finance).
• Knowledge of CRM systems such as Salesforce or Zendesk.
• Previous mentoring or training experience.
• Familiarity with call center metrics and quality assurance processes.

Skills & Competencies

• Communication: Clear articulation in both languages, active listening, and concise problem‑solving.
• Technical Proficiency: Ability to quickly learn new software and adapt to evolving tech stacks.
• Analytical Thinking: Ability to assess complex issues and devise effective solutions.
• Adaptability: Comfortable with changing priorities and dynamic work environments.
• Team Collaboration: Willingness to share knowledge and support peers.
• Integrity: Commitment to confidentiality, data security, and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, your career path is as flexible as our remote model. We offer:

• Structured onboarding and continuous training programs.
• Mentorship from senior leaders and subject‑matter experts.
• Opportunities to transition into specialized roles—such as Quality Assurance, Process Improvement, or Technical Support.
• Access to industry certifications (e.g., Customer Service Excellence, Data Privacy).
• Clear performance‑based advancement tracks, with regular reviews and feedback.

Work Environment & Culture

Our remote-first culture means you’ll enjoy the flexibility to work from anywhere while staying connected to a vibrant, supportive community. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. At brighthush, you’ll find:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Cross‑functional collaboration with technology, compliance, and marketing teams.
• Access to a digital wellness platform and mental‑health resources.
• Annual virtual retreats and quarterly hackathons to spark innovation.

Compensation & Benefits

We offer a competitive base rate of $18.50 per hour, with additional performance bonuses of $1 per qualifying task. While specific benefits may vary, typical perks include:

• Health, dental, and vision insurance (options for remote employees).
• Flexible paid time off and holiday schedule.
• 401(k) matching program.
• Professional development stipend.
• Employee assistance program and mental‑health support.
• Technology stipend for home‑office setup.

How to Apply

Ready to make every interaction count? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion align with our mission.

Apply to this job

Closing Statement

At brighthush, we believe that every call, every email, and every chat is an opportunity to build trust and deliver excellence. If you’re a bilingual professional who thrives in a fast‑paced, privacy‑focused environment and is eager to grow with a forward‑thinking organization, we want to hear from you. Join us and help shape the future of customer experience—one conversation at a time.