Bilingual Customer Service Representative – Remote – Spanish & English – High‑Velocity Support Specialist

About brighthush

brighthush is a global leader in digital business services, empowering some of the world’s most iconic brands to deliver seamless customer experiences through cutting‑edge technology and sustainable practices. With a workforce that spans more than 300 languages and 500,000 professionals worldwide, we are committed to creating a better future for our clients, our communities, and our people. Our culture is built on inclusion, innovation, and a relentless focus on customer delight.

Role Overview

As a Bilingual Customer Service Representative at brighthush, you will be the frontline advocate for our clients, handling inbound and outbound communications with professionalism and empathy. Working remotely from your own home office, you will use a suite of web‑based tools to resolve inquiries, troubleshoot issues, and ensure every customer interaction ends on a positive note. This role is ideal for individuals who thrive in a fast‑paced environment, enjoy problem‑solving, and are passionate about delivering world‑class service in both Spanish and English.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email in a timely and courteous manner.
• Diagnose and resolve issues on the first contact whenever possible, using your knowledge of our products and services.
• Escalate complex or unresolved issues to the appropriate support teams while maintaining clear communication with the customer.
• Document all interactions accurately in our CRM system for audit and reporting purposes.
• Maintain confidentiality and handle sensitive customer information with the utmost care.
• Proactively identify opportunities to upsell or cross‑sell relevant solutions that add value for the customer.
• Participate in continuous improvement initiatives, providing feedback on process gaps and suggesting enhancements.
• Adhere to all company policies, quality standards, and compliance requirements.

Essential Qualifications

• Bilingual fluency in Spanish and English (reading, writing, and speaking).
• High school diploma or equivalent.
• Minimum of 6 months of customer service experience, preferably in a call center or remote support environment.
• Minimum age of 18 years.
• Typing speed of at least 25 words per minute.
• Comfortable using desktop computer systems and general Windows‑based software.
• Reliable high‑speed internet connection (minimum 15 Mbps download / 10 Mbps upload) and a dedicated workspace.

Preferred Qualifications

• Prior experience in a bilingual customer support role.
• Experience with CRM platforms such as Salesforce, Zendesk, or similar.
• Knowledge of basic troubleshooting for web and mobile applications.
• College degree or ongoing education in a related field.
• Previous exposure to sales or upselling in a customer service context.

Skills & Competencies

• Process Excellence: Adherence to established procedures and a strong customer‑service mindset.
• Collaboration: Ability to work effectively with teammates, supervisors, and cross‑functional departments.
• Communication: Exceptional verbal and written communication, active listening, and analytical thinking.
• Organizational Skills: Strong time‑management, prioritization, and problem‑solving abilities.
• Emotional Intelligence: Capacity to remain calm under pressure and manage stress while maintaining focus.
• Open‑Mindedness: Willingness to receive feedback, adapt to evolving policies, and embrace a flexible shift schedule.
• Critical Thinking: Quick analysis of customer issues and informed decision‑making.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Bilingual Customer Service Representative, you will have access to a comprehensive learning platform that includes:

• On‑the‑job training modules covering product knowledge, customer engagement, and advanced troubleshooting.
• Mentorship programs pairing you with experienced leaders in the customer experience domain.
• Career pathways that allow you to transition into senior support roles, quality assurance, or product management.
• Regular performance reviews and personalized development plans to help you reach your professional goals.

Work Environment & Culture

Working remotely from the comfort of your home, you will still feel part of a vibrant, global team. Our culture is defined by:

• Inclusivity: Every voice matters, and we celebrate diversity in all its forms.
• Collaboration: Cross‑functional teams work together to solve complex customer challenges.
• Innovation: We invest in the latest technologies to streamline processes and enhance the customer journey.
• Well‑being: We prioritize mental health with resources such as Employee Assistance Programs, flexible time off, and wellness initiatives.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Health, vision, and dental insurance for you and your family.
• Comprehensive mental health support and Employee Assistance Programs.
• 401(k) retirement plan with company match.
• Life and supplemental medical insurance.
• Flexible paid time off and holiday schedule.
• Employee discounts on a wide range of products and services.

Work‑From‑Home Requirements

• Dedicated workspace with a hardwired Ethernet connection (minimum 15 Mbps download / 10 Mbps upload).
• No satellite, mobile data (5G/4G/3G hotspots), P2P, or VPN connections allowed.
• Proof of internet speed and a stable power supply.

How to Apply

Ready to join a team that values your bilingual skills and dedication to customer excellence? Click the button below to start your application. We are hiring continuously, so apply now to secure your spot in this dynamic role.

Apply to brighthush Today

Closing Statement

At brighthush, we are more than a company – we are a community of innovators, problem‑solvers, and customer‑first thinkers. If you are a bilingual professional who thrives in a high‑velocity environment and is eager to make a real impact, we want to hear from you. Join us and help shape the future of digital customer experience while advancing your career in a supportive, inclusive, and growth‑oriented setting.