Bilingual Customer Service Representative – Spanish/English – Remote – Full‑Time – Join brighthush’s Innovative Education Technology Team

About brighthush

brighthush is a forward‑thinking technology partner that empowers schools and educational institutions with cutting‑edge software solutions. Our mission is to transform learning environments by delivering intuitive, scalable platforms that streamline administrative tasks, enhance student engagement, and provide actionable insights for educators. With a global footprint and a commitment to sustainability, continuous improvement, and inclusive growth, brighthush is at the forefront of the education technology revolution.

Why Join brighthush?

At brighthush, we believe that every interaction matters. As a Bilingual Customer Service Representative, you will be the bridge between our innovative products and the educators who rely on them daily. You’ll help schools unlock the full potential of our platform, ensuring that teachers and administrators can focus on what they do best: teaching and learning. In return, we offer a fully remote, flexible work environment, a supportive team culture, and a clear path for career advancement.

Role Overview

We are looking for a passionate, customer‑centric professional who is fluent in both Spanish and English to join our remote support team. In this role, you will handle inbound calls, provide software guidance, troubleshoot technical issues, and maintain high satisfaction scores across our user base. Your expertise will directly impact the success of schools that depend on our platform for daily operations.

Key Responsibilities

• Answer inbound customer support calls from school staff and administrators, delivering timely, accurate assistance in both Spanish and English.
• Guide users through the navigation and utilization of software features, ensuring they can maximize the platform’s capabilities.
• Respond to inquiries related to transaction reporting, report generation, and data analytics, providing clear, step‑by‑step instructions.
• Assist customers in understanding system functionality, including new updates, best practices, and workflow integrations.
• Communicate pricing updates, product changes, and program options to users, helping them make informed decisions.
• Create, log, and track support tickets for technical issues or software glitches, collaborating with engineering and product teams for resolution.
• Troubleshoot point‑of‑sale (POS) system questions and resolve issues related to hardware and software integration.
• Maintain a high level of customer satisfaction by following up on unresolved tickets and ensuring closure within SLA parameters.
• Document all interactions in the CRM system, ensuring accurate records for future reference and analytics.
• Participate in ongoing training sessions to stay current on product updates, industry trends, and customer service best practices.

Essential Qualifications

• Fluent in Spanish and English, both verbal and written, with strong communication skills in both languages.
• Minimum of 1 year of customer service experience, preferably in a call center or technical support environment.
• Strong problem‑solving abilities and a customer‑first mindset.
• Self‑motivated and capable of working independently in a fully remote setting.
• Proficiency with CRM systems, ticketing platforms, and basic troubleshooting tools.

Preferred Qualifications

• Previous bilingual call center experience, especially within the education or technology sectors.
• Experience supporting software users or technical products, with a proven track record of resolving complex issues.
• Knowledge of POS systems and related hardware/software integration.
• Experience with data reporting tools and analytics dashboards.
• Familiarity with remote collaboration tools such as Zoom, Teams, and Slack.

Skills & Competencies

• Exceptional verbal and written communication in Spanish and English.
• Active listening and empathy, with the ability to de‑escalate challenging situations.
• Strong analytical and troubleshooting skills, with a methodical approach to problem resolution.
• Adaptability and resilience in a fast‑paced, evolving technology environment.
• Team collaboration, even when working remotely, with a proactive attitude toward knowledge sharing.
• Time‑management and organizational skills to handle multiple tickets and priorities simultaneously.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Bilingual Customer Service Representative, you will have access to:

• Structured onboarding and continuous learning programs, including product certifications and customer service workshops.
• Mentorship from senior support engineers and product managers.
• Clear career pathways to roles such as Technical Support Specialist, Product Support Lead, or Customer Success Manager.
• Opportunities to contribute to product improvement initiatives by sharing customer feedback with the development team.
• Regular performance reviews that focus on growth, skill development, and goal setting.

Work Environment & Culture

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We value:

• Flexibility: A stable Monday‑Friday schedule with consistent hours (9:30 AM – 6:00 PM) that supports work‑life balance.
• Inclusivity: A diverse workforce that celebrates different backgrounds, perspectives, and experiences.
• Transparency: Open communication channels and regular town‑hall meetings to keep everyone informed.
• Well‑being: Access to mental health resources, employee assistance programs, and wellness initiatives.
• Community: Participation in volunteer events, sustainability projects, and industry conferences.

Compensation & Benefits

We offer a competitive hourly rate of $19.23 per hour, with potential adjustments based on experience, skills, and performance. While this is a contract position, we provide a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision coverage.
• Critical illness, accident, and hospital plans.
• 401(k) retirement plan with pre‑tax and Roth contributions.
• Life insurance (voluntary life & AD&D for employee and dependents).
• Short‑ and long‑term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits and flexible spending accounts.
• Paid time off (PTO), vacation, and sick leave.
• Employee Assistance Program (EAP) for personal and professional support.

Eligibility for benefits may vary based on classification and length of employment. All benefits are subject to change and may require specific elections or plan terms.

How to Apply

If you are a bilingual professional who thrives on solving problems, enjoys working with technology, and seeks a fully remote role with growth potential, we encourage you to apply today. Submit your resume and a brief cover letter highlighting your experience with bilingual support and technical troubleshooting.

Application Deadline: November 13, 2026

To apply, click the link below and complete the online application process:

Apply to brighthush – Bilingual Customer Service Representative

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Additional Information

brighthush is a fully remote position based in the United States. The role is contract‑based, with the potential for transition to a full‑time position based on performance and business needs. This opportunity is ideal for individuals who are self‑driven, enjoy continuous learning, and are passionate about making a difference in education technology.

We look forward to welcoming you to the brighthush family and working together to empower schools worldwide!