Customer Service Representative – Remote, Flexible Hours, Home Healthcare Support – Join brighthush

About brighthush

brighthush is a leading provider of compassionate, high‑quality home healthcare services across the United States. Our mission is to empower patients and their families by delivering personalized care that enhances quality of life and promotes independence. With a culture rooted in empathy, innovation, and continuous improvement, we empower our team members to grow both personally and professionally while making a tangible difference in the lives of our patients.

Why Work With brighthush?

• Flexibility – Set your own schedule within our core operating window (Mon‑Fri, 8 AM – 7 PM ET) and balance work with life.
• Impact – Be the first point of contact for patients seeking home healthcare, ensuring they receive timely, accurate information and support.
• Growth – Access to ongoing training, mentorship, and career advancement opportunities in a rapidly expanding industry.
• Community – Join a supportive, collaborative team that values diversity, inclusion, and open communication.
• Competitive Compensation – Earn $12 per hour with the potential for overtime and performance bonuses.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our patients and partners. Your day‑to‑day tasks will include:

• Answering inbound calls and emails from patients, family members, referral sources, and healthcare providers.
• Verifying patient membership and eligibility, ensuring accurate and up‑to‑date records.
• Collecting and entering clinical and demographic information into our secure patient portal.
• Scheduling appointments, coordinating with care teams, and confirming visit details.
• Providing technical support for patients and providers using our digital platforms.
• Escalating complex issues to the appropriate internal teams while maintaining a high level of customer satisfaction.
• Maintaining compliance with HIPAA and other regulatory requirements in all interactions.
• Documenting all interactions accurately in our CRM system and following up on outstanding items.
• Participating in continuous improvement initiatives to streamline processes and enhance the patient experience.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, internet, and common software applications (e.g., Microsoft Office, Google Workspace).
• Experience using CRM or patient management systems is highly desirable.
• Ability to work independently, manage time effectively, and maintain focus in a remote environment.
• Strong problem‑solving skills and a customer‑centric mindset.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Availability to work at least 20 hours per week within the core operating window.

Preferred Qualifications

• Experience in a home healthcare or medical billing environment.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous exposure to telehealth platforms and virtual care coordination.
• Demonstrated ability to handle high call volumes while maintaining quality and accuracy.
• Experience with training or onboarding new team members.

Skills & Competencies

• Communication – Clear, concise, and empathetic communication with patients and partners.
• Technical Aptitude – Quick learner of new software and digital tools.
• Organizational Skills – Ability to juggle multiple tasks, prioritize, and meet deadlines.
• Problem‑Solving – Analytical mindset to troubleshoot issues and propose solutions.
• Team Collaboration – Willingness to collaborate with cross‑functional teams virtually.
• Adaptability – Comfortable with change and continuous improvement initiatives.
• Customer Focus – Passion for delivering exceptional service and building trust.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels our success. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding program with mentorship from experienced team members.
• Regular training sessions covering product knowledge, compliance, and soft skills.
• Opportunities to transition into specialized roles such as Care Coordinator, Quality Assurance Analyst, or Training Specialist.
• Leadership development programs for high‑performing employees.
• Annual performance reviews with clear pathways for advancement.

Work Environment & Company Culture

brighthush thrives on a culture of respect, transparency, and innovation. Even though you’ll be working from home, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership and peers.
• Recognition programs celebrating individual and team achievements.
• Inclusive policies that support work‑life balance and mental well‑being.
• Access to digital collaboration tools that keep the team cohesive and productive.

Compensation, Perks, and Benefits

While the base rate is $12 per hour, we also offer:

• Performance‑based bonuses for exceeding service level agreements.
• Flexible scheduling that allows you to work around personal commitments.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Professional development budget for courses, certifications, or conferences.
• Employee referral program with rewards for successful hires.
• Access to a digital benefits portal for health, dental, and vision plans (for eligible employees).

How to Apply

Ready to make a difference while enjoying the flexibility of remote work? Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush. We’re hiring fast, so don’t wait—apply today and join a team that values your expertise, supports your growth, and celebrates your impact.

We look forward to welcoming you to brighthush, where your dedication to service meets the opportunity to shape the future of home healthcare.