Bilingual Customer Success & Sales Development Representative (Remote SDR) – Global Client Engagement, Multilingual Support, and Revenue Growth at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that is redefining how businesses connect with customers worldwide. With a diversified portfolio that spans fintech, e‑commerce, health tech, and SaaS, brighthush delivers seamless, personalized experiences at scale. Our mission is to empower teams with the tools, insights, and support they need to thrive in a rapidly evolving digital landscape. As a remote‑first company, we attract talent from every continent, fostering a truly global perspective that fuels innovation and drives market leadership.

Why Join brighthush?

At brighthush, we believe that the best ideas emerge from diverse perspectives. Our culture is built on collaboration, curiosity, and continuous learning. Whether you are an experienced professional or just beginning your career, you will find a supportive environment that encourages growth, celebrates individuality, and rewards impact.

• Global Impact: Contribute to projects that serve customers across North America, Europe, Asia, and Latin America.
• Remote Flexibility: Enjoy a 100% home‑office setup with the freedom to design your own workspace and schedule.
• Career Growth: Structured learning paths, mentorship programs, and clear promotion tracks that accelerate your professional trajectory.
• Inclusive Environment: Join a multicultural team that values differences, promotes equity, and drives collective success.
• Competitive Compensation: Receive monthly USD payments processed through secure, reliable platforms, complemented by performance bonuses.

Position Overview

brighthush is seeking a dynamic, bilingual Customer Success & Sales Development Representative (SDR) to become the first point of contact for our international client base. In this hybrid role, you will blend world‑class customer support with proactive business development, turning everyday interactions into revenue‑generating opportunities. Fluency in multiple languages, a passion for problem‑solving, and a knack for relationship building are essential to delivering the high‑quality experience our customers expect.

Key Responsibilities

• Customer Support Excellence: Respond to inbound inquiries via chat, email, and phone with speed, accuracy, and empathy. Resolve technical, billing, and product‑related issues while maintaining a customer‑centric mindset.
• Multilingual Outreach: Conduct outreach in English and at least one additional language (French, German, Italian, or Portuguese) through email, LinkedIn, and phone calls to qualify prospects and schedule product demos.
• Lead Qualification & Nurturing: Identify high‑potential leads, assess fit against brighthush’s solutions, and nurture them through the sales funnel using tailored messaging and value‑based storytelling.
• CRM Management: Keep Salesforce, HubSpot, or equivalent CRM systems up‑to‑date with accurate contact information, interaction logs, and pipeline stages. Generate actionable insights for the sales and product teams.
• Quality Assurance & Process Improvement: Participate in regular quality reviews, share best practices, and propose enhancements to support workflows, knowledge bases, and automation tools.
• Cross‑Functional Collaboration: Partner with product, marketing, engineering, and finance teams to relay customer feedback, influence roadmap decisions, and align messaging with market needs.
• Performance Metrics Management: Meet or exceed KPIs such as first‑response time, resolution rate, lead conversion ratio, and Net Promoter Score (NPS). Use data to continuously refine your approach.
• Knowledge Sharing: Contribute to internal training sessions, create multilingual support documentation, and mentor newer team members.

Essential Qualifications

• Professional Experience: 2–3 years of proven success in Customer Service, Customer Support, or Sales Development Representative roles, preferably in a B2B environment.
• Language Proficiency: Advanced proficiency (B2/C1) in English and at least one of the following: French, German, Italian, or Portuguese. Ability to write and speak clearly in both languages.
• Communication Skills: Exceptional written and verbal communication, with the ability to translate complex concepts into simple, compelling language for diverse audiences.
• Technical Savvy: Comfortable navigating CRM platforms (Salesforce, HubSpot), help‑desk tools (Zendesk, Freshdesk), and collaboration suites (Slack, Microsoft Teams).
• Analytical Problem‑Solving: Strong analytical mindset, capable of diagnosing issues, identifying root causes, and delivering effective solutions quickly.
• Self‑Motivation & Discipline: Proven ability to work independently in a remote setting while staying aligned with team objectives and company culture.

Preferred Qualifications

• Experience in a high‑growth SaaS startup or B2B technology company.
• Domain knowledge of fintech, e‑commerce, or health‑tech sectors.
• Proficiency with data analysis tools such as Excel, Google Sheets, or Tableau for reporting and insight generation.
• Additional language fluency beyond the required set (e.g., Spanish, Mandarin, Arabic).
• Relevant certifications in customer success, sales methodology (e.g., MEDDIC, Challenger), or related fields.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• High emotional intelligence and strong interpersonal skills.
• Adaptability to fast‑paced, evolving environments and willingness to embrace change.
• Excellent time‑management and organizational abilities, with a focus on prioritizing high‑impact tasks.
• Collaborative spirit that thrives in cross‑functional teams.
• Data‑driven decision making, using metrics to guide actions and improve outcomes.

Career Growth & Learning Opportunities

brighthush invests heavily in your professional development. As a member of our team, you will have access to a robust learning ecosystem designed to accelerate your career:

• Monthly Learning Sessions: Expert‑led webinars on industry trends, product updates, and soft‑skill development.
• Mentorship Programs: Pairing with senior leaders across product, sales, and operations to guide your growth.
• Conference Sponsorship: Annual travel budget to attend global conferences, network with peers, and bring fresh ideas back to the team.
• Clear Promotion Path: Progress from Customer Success Specialist to Senior Specialist, Team Lead, and eventually Manager or Director roles based on performance and ambition.
• Cross‑Functional Projects: Opportunities to work on product beta testing, marketing campaigns, and data‑analytics initiatives, broadening your skill set.
• Education Stipend: Annual budget for courses, certifications, or degree programs that align with your career goals.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere with a reliable internet connection. brighthush fosters a supportive, inclusive atmosphere where ideas are valued and collaboration is encouraged. Key cultural pillars include:

• Transparency: Open‑door leadership policies and regular all‑hands meetings keep everyone informed and aligned.
• Community Building: Virtual coffee chats, team‑building games, and quarterly in‑person meet‑ups (when feasible) strengthen bonds across time zones.
• Work‑Life Balance: Flexible working hours, generous paid time off, and a focus on mental health ensure you can recharge and stay productive.
• Innovation Mindset: Employees are encouraged to experiment, share ideas, and pilot new approaches without fear of failure.
• Diversity & Inclusion: Dedicated ERGs (Employee Resource Groups), inclusive hiring practices, and continuous DEI training create a workplace where everyone feels seen and heard.

Compensation, Perks & Benefits

While exact salary ranges are tailored to experience and location, brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Paid in USD on a monthly basis through secure, reliable payment platforms.
• Performance Bonuses: Quarterly incentives tied to individual and team KPIs.
• Equity & Profit‑Sharing: Opportunities for stock options or profit‑sharing for senior and high‑impact contributors.
• Health Benefits: Comprehensive medical, dental, and vision coverage with options for dependents.
• Paid Time Off: Flexible PTO policy plus a generous holiday calendar that respects global observances.
• Professional Development Stipend: Annual budget for courses, certifications, books, and conference fees.
• Wellness Programs: Virtual fitness classes, meditation sessions, and mental‑health resources.
• Home Office Allowance: One‑time stipend for ergonomic furniture, monitors, or other remote‑work essentials.
• Technology Package: Company‑provided laptop, accessories, and software licenses.

How to Apply

If you are ready to leverage your bilingual communication skills, passion for customer success, and drive for revenue growth, we want to hear from you. Click the button below to submit your application, attach your resume, and share a brief cover letter outlining why you are the perfect fit for brighthush.

Apply Now – Join the brighthush Team

Closing Statement

At brighthush, every interaction matters. By joining our team, you will play a pivotal role in shaping the future of global customer experiences while advancing your own career in a thriving, innovative environment. Take the next step toward a rewarding, impactful, and flexible career—apply today and become part of a company that truly values your talent, ambition, and unique perspective.