Experienced Danish‑Speaking Customer Support Consultant – Remote Position Based in Greece, Join brighthush’s Global Service Team

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering exceptional experiences across borders. With a global footprint that spans multiple continents, we empower our people to grow, innovate, and make a real impact on the lives of our customers. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. As a Great Place to Work® Certified company, brighthush places diversity, inclusion, and personal development at the heart of everything we do.

Why Greece? Why Now?

Imagine working from the sun‑kissed shores of Greece, sipping coffee in a bustling café, or taking a quick stroll along a seaside promenade after a productive day. At brighthush, we’re offering you the chance to combine the freedom of remote work with the vibrant lifestyle of Greece. Whether you’re a recent graduate, a seasoned professional looking for a fresh challenge, or someone who simply wants to experience life in a new country, this role is designed to fit your aspirations.

Greece’s growing tech ecosystem, affordable cost of living, and world‑class healthcare make it an ideal base for remote talent. The country’s rich history, Mediterranean climate, and welcoming communities provide a perfect backdrop for personal and professional growth.

Position Overview

We’re seeking a Danish‑speaking Customer Support Consultant to join our international support team based in Greece. In this role, you’ll be the first point of contact for Danish‑speaking customers, ensuring they receive timely, accurate, and friendly assistance across multiple channels. You’ll work closely with cross‑functional teams, contribute to process improvements, and help shape the future of our customer experience strategy.

This is a fully remote position, allowing you to work from anywhere within Greece while staying connected to a vibrant, multicultural team that values empathy, integrity, and excellence.

Key Responsibilities

• Handle inbound customer inquiries via phone, chat, and email in Danish, providing clear and concise solutions.
• Resolve complex issues by collaborating with product, technical, and billing teams, ensuring a seamless customer journey.
• Document all interactions in our CRM system, maintaining high data quality and compliance with GDPR.
• Track and manage tickets from initiation to resolution, meeting or exceeding SLA targets.
• Identify recurring problems and propose actionable improvements to reduce repeat incidents.
• Participate in regular team meetings, knowledge‑sharing sessions, and training workshops.
• Contribute to the development of support documentation, FAQs, and self‑service resources in Danish.
• Support the onboarding of new team members by sharing best practices and providing mentorship.
• Collaborate with the marketing and product teams to relay customer feedback and influence product enhancements.
• Maintain a positive, proactive attitude, embodying brighthush’s values of empathy, integrity, and excellence.
• Analyze support metrics and generate weekly reports that highlight trends, success rates, and areas for improvement.
• Assist in the creation and execution of customer satisfaction surveys to continuously gauge and improve service quality.
• Stay up‑to‑date with product releases, feature updates, and industry best practices to provide informed assistance.

Essential Qualifications

• Fluent in Danish (native or near‑native proficiency).
• Strong command of English, both written and spoken.
• Excellent written and verbal communication skills.
• High level of digital literacy – comfortable navigating multiple software tools and platforms.
• Demonstrated problem‑solving ability and a customer‑first mindset.
• Team player with a collaborative spirit.
• Adaptability and openness to working in a dynamic, fast‑paced environment.
• Basic understanding of customer support metrics and KPIs.
• Reliable high‑speed internet connection and a quiet workspace.
• Self‑motivation and the ability to manage time effectively while working remotely.

Preferred Qualifications

• Previous experience in a customer support or help‑desk role.
• Experience working remotely or in a distributed team.
• Knowledge of Greek language or culture.
• Familiarity with CRM systems such as Zendesk, Freshdesk, or Salesforce.
• Experience with ticketing, live chat, and call‑center software.
• Background in the tech, SaaS, or e‑commerce industry.
• Certification in customer service excellence (e.g., HDI, ITIL).
• Proven track record of meeting or exceeding SLA and CSAT targets.

Skills & Competencies for Success

• Communication: Ability to convey complex information in a simple, friendly manner.
• Empathy: Genuine desire to understand and resolve customer pain points.
• Analytical Thinking: Skill in interpreting data to drive process improvements.
• Technical Aptitude: Quick learner of new software, platforms, and product features.
• Time Management: Prioritizing multiple tickets while maintaining quality.
• Collaboration: Working effectively with cross‑functional teams across time zones.
• Resilience: Maintaining composure under pressure and turning challenges into opportunities.

What We Offer

• Competitive Salary Package – a base salary that reflects your experience, plus two performance‑based bonuses per year.
• Health & Wellness – comprehensive health insurance covering you and your family.
• Relocation Support – we cover your flight to Greece, provide temporary hotel accommodation, and assist with finding a long‑term home.
• Language Learning – free online Greek courses to help you integrate smoothly into local life.
• Professional Development – access to certified training programs, workshops, and conferences.
• Employee Perks – discounts on products and services, wellness programs, and a generous paid time‑off policy.
• Community & Culture – regular team events, virtual happy hours, and a supportive, inclusive environment.
• Remote Flexibility – work from anywhere in Greece, with the freedom to choose your own workspace.
• Technology Stipend – a quarterly allowance for home‑office equipment, ergonomic chairs, monitors, or other productivity tools.
• Recognition Programs – monthly and annual awards that celebrate outstanding customer service and innovative ideas.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Support Consultant, you’ll have the chance to:

• Progress into senior support roles, such as Team Lead or Support Manager.
• Transition into product, quality assurance, or customer success positions.
• Take on cross‑functional projects that influence product roadmap and customer experience.
• Earn certifications in customer support best practices, data analytics, or project management.
• Participate in mentorship programs, both as a mentee and a mentor.
• Lead initiatives to improve knowledge‑base content, automation workflows, or AI‑driven chat solutions.
• Attend international industry conferences (virtual or in‑person) funded by brighthush.

Our Work Environment

brighthush’s remote work model is designed to support work‑life balance while fostering collaboration. You’ll have access to:

• High‑speed internet and a stipend for home office equipment.
• Weekly virtual stand‑ups and monthly all‑hands meetings.
• A dedicated Slack channel for support team communication.
• Regular feedback loops and performance reviews.
• A culture that celebrates diversity, encourages innovation, and rewards results.
• Virtual coffee chats, peer‑learning circles, and wellness challenges to keep the team connected.
• Transparent career pathways and clear promotion criteria.

Compensation, Perks & Benefits Overview

While exact figures will be discussed during the interview process, you can expect a market‑aligned salary, performance bonuses, and a comprehensive benefits package that includes:

• Medical, dental, and vision coverage for you and eligible dependents.
• Retirement savings plan with company matching contributions.
• Generous paid time off (vacation, sick leave, and public holidays).
• Parental leave and family‑friendly policies.
• Employee assistance program (EAP) for mental health and well‑being.
• Annual learning budget for courses, certifications, or books.
• Company‑wide hackathons and innovation days.

How to Apply

Ready to take the next step in your career and experience life in Greece? Follow these simple steps:

1. Prepare an up‑to‑date résumé highlighting your Danish language proficiency and any relevant support experience.
2. Write a brief cover letter explaining why you’re excited about joining brighthush and how your skills align with the role.
3. Submit your application through the button below. Our talent acquisition team will review your profile and reach out within 5‑7 business days.

Apply Now – Join brighthush

Join brighthush Today!

Don’t let the opportunity to work remotely, live in Greece, and grow your career slip by. If you’re fluent in Danish, eager to help customers, and ready to embrace a new adventure, we want to hear from you. Pack your bags, bring your enthusiasm, and let’s build something extraordinary together.