Bilingual Customer Support Specialist – Spanish & English – Drive Exceptional Client Experience at brighthush
About brighthush
brighthush is a trailblazing technology company that is redefining how construction professionals manage their businesses. By combining cutting‑edge aerial roof measurement tools, digital sales proposals, and a fully integrated CRM platform, we empower contractors to streamline operations, boost revenue, and deliver flawless service to their clients. Our mission is simple: give every contractor the tools they need to grow, scale, and succeed in a fast‑moving market.
We’re not just another SaaS provider. We’re a partner that listens, adapts, and evolves with our customers. Our product roadmap is driven by real‑world feedback, and our culture is built on transparency, collaboration, and a relentless focus on customer delight. As a rapidly growing startup with strong financial footing, we offer our team the rare combination of stability and the agility of a high‑growth venture.
Why Join brighthush?
- Impactful Work: Your voice will shape the customer experience and influence product improvements.
- Career Growth: Early‑stage opportunities for advancement, equity, and skill development.
- Inclusive Culture: A diverse, supportive environment where every team member is valued.
- Competitive Compensation: Market‑aligned salary, generous benefits, and a transparent equity program.
- Work‑Life Balance: Flexible schedules, remote‑first policy, and a generous PTO program.
Key Responsibilities
As a Bilingual Customer Support Specialist, you will be the frontline advocate for our customers, ensuring they receive timely, accurate, and empathetic support across multiple channels.
- Provide high‑quality support via phone, live chat, and email in both English and Spanish.
- Diagnose and resolve complex technical and product questions, escalating issues when necessary.
- Maintain detailed, up‑to‑date records of all customer interactions in our CRM.
- Collaborate closely with Sales, Customer Success, Onboarding, Product, and Engineering teams to deliver seamless solutions.
- Contribute to the continuous improvement of support processes, documentation, and knowledge bases.
- Track and report on key support metrics (resolution time, customer satisfaction, ticket volume).
- Participate in product testing and beta programs, providing candid feedback to the product team.
- Actively promote a culture of empathy, curiosity, and proactive problem‑solving within the support organization.
Essential Qualifications
- 1–3 years of bilingual (English & Spanish) customer support experience in a SaaS or tech environment.
- Proven ability to handle high‑volume, fast‑paced support interactions with professionalism and patience.
- Strong written and verbal communication skills in both languages.
- Experience with customer support platforms such as Intercom, Zendesk, or similar tools.
- Demonstrated problem‑solving skills and a passion for troubleshooting.
- Comfortable working in a remote, distributed team environment.
- Basic understanding of construction industry workflows is a plus.
Preferred Qualifications
- Experience in a startup or high‑growth environment where processes evolve rapidly.
- Familiarity with CRM systems and the ability to learn new software quickly.
- Knowledge of construction technology or related domains.
- Experience with data analysis or reporting tools.
Skills & Competencies
- Communication: Clear, concise, and empathetic communication in both English and Spanish.
- Technical Aptitude: Quick learner who can navigate complex software and troubleshoot issues.
- Collaboration: Ability to work cross‑functionally with product, engineering, and sales teams.
- Adaptability: Thrive in a dynamic environment with shifting priorities.
- Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
- Attention to Detail: Precision in documentation, ticketing, and follow‑ups.
Career Growth & Learning Opportunities
At brighthush, we believe that growth is a shared journey. As a Bilingual Customer Support Specialist, you will:
- Progress into senior support roles, team lead, or product specialist positions.
- Earn equity and participate in our performance‑based bonus program.
- Access ongoing training, certifications, and industry conferences.
- Take part in mentorship programs and cross‑departmental projects.
- Contribute to the development of internal knowledge bases and training materials.
Work Environment & Culture
Our remote‑first culture means you can work from anywhere while staying connected through daily stand‑ups, virtual team lunches, and collaborative tools. We value transparency, so you’ll receive clear expectations, regular feedback, and a supportive network of peers and leaders.
We celebrate diversity and inclusion, fostering an environment where every voice is heard. Our team enjoys:
- Weekly Friday paydays and flexible scheduling.
- Annual company retreats with team‑building activities.
- “Laundry days” – a Friday off each month for personal time.
- Company‑wide paid shutdowns during the holiday season.
- Generous parental leave and family‑friendly policies.
Compensation & Benefits
We offer a competitive salary range of $50,000 – $57,500 CAD, adjusted based on experience, seniority, and impact. In addition to base pay, you’ll receive:
- Employer‑paid health, dental, and extended care benefits (100% in Canada, 80% in the U.S.).
- RRSP/401(k) matching program.
- Paid time off, including a mandatory PTO week after your first week and flexible vacation days.
- Home office stipend and internet/phone allowance.
- Access to a wide range of learning and development resources.
- Equity options to share in the company’s success.
Work Hours & Schedule
We prioritize transparency and flexibility. Your core hours will be approximately 12 PM EST/9 AM PST to 1 PM EST/10 AM PST, with some flexibility to accommodate team needs. Holiday coverage is part of a rotating schedule, and partial weekend coverage may be requested as required.
How to Apply
Ready to make a real impact? Click the link below to submit your application and join the brighthush team. We look forward to meeting the real, unfiltered you—no AI alter‑egos required!