Seasoned Remote Travel Planner & Customer Support Specialist – Global Trip Coordination & Client Experience Management

Introduction

At brighthush, we believe that travel is more than a destination—it's an experience that shapes memories, broadens horizons, and connects people across cultures. Our mission is to empower travelers with seamless, personalized journeys that spark joy and curiosity. As a leader in the travel industry, we blend cutting‑edge technology with a human touch, ensuring every client feels heard, understood, and excited about their upcoming adventure.

We are currently expanding our virtual team and looking for a dedicated Remote Travel Planner & Customer Support Specialist to join our dynamic, globally distributed workforce. If you thrive in a flexible environment, love crafting unforgettable itineraries, and enjoy turning client questions into delightful solutions, we want to hear from you.

Key Responsibilities

• Client Consultation & Needs Assessment: Conduct virtual discovery calls to understand travel goals, preferences, budgets, and constraints. Use this information to recommend tailored itineraries.
• Itinerary Design & Management: Create comprehensive travel plans that include flights, accommodations, ground transportation, activities, and dining. Ensure all components align with client expectations and industry best practices.
• Vendor Coordination: Build and maintain relationships with airlines, hotels, tour operators, and local partners. Negotiate rates, secure reservations, and manage cancellations or changes.
• Customer Support: Serve as the primary point of contact for clients throughout the planning process. Resolve inquiries, address concerns, and provide proactive updates.
• Documentation & Reporting: Maintain accurate records of bookings, invoices, and client communications in our CRM. Prepare regular performance reports for the operations team.
• Continuous Improvement: Stay informed about industry trends, new destinations, and emerging travel technologies. Share insights with the team to enhance service quality.
• Compliance & Risk Management: Ensure all travel arrangements comply with safety guidelines, visa requirements, and local regulations. Provide clients with up‑to‑date travel advisories.

Essential Qualifications

• Minimum of 2 years’ experience in travel planning, customer service, or a related field.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with travel booking platforms (e.g., Amadeus, Sabre, Expedia, Booking.com) and CRM systems.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently from a home office.
• Reliable high‑speed internet connection and a quiet workspace.
• Basic understanding of travel documentation (passports, visas, insurance) and global travel advisories.

Preferred Qualifications

• Experience in a travel agency, tour operator, or hospitality setting.
• Knowledge of sustainable travel practices and eco‑friendly accommodations.
• Familiarity with travel insurance products and risk mitigation strategies.
• Previous experience in a remote or distributed team environment.
• Certification in travel industry standards (e.g., IATA, CWT, or similar).

Skills & Competencies

• Client‑Centric Mindset: Ability to anticipate client needs and exceed expectations.
• Problem‑Solving: Quick thinking to resolve booking issues, schedule changes, or last‑minute requests.
• Tech Savvy: Comfortable navigating multiple software tools and adapting to new technologies.
• Time Management: Prioritize tasks effectively to meet deadlines and maintain high service levels.
• Collaboration: Work seamlessly with cross‑functional teams (marketing, finance, operations) to deliver cohesive client experiences.
• Adaptability: Thrive in a fast‑changing industry and adjust to evolving client preferences.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Travel Planner & Customer Support Specialist, you will:

• Participate in monthly training sessions covering advanced booking techniques, emerging destinations, and customer service excellence.
• Earn industry certifications (e.g., IATA, CWT) through our partnership with leading travel education providers.
• Progress into senior roles such as Senior Travel Consultant, Team Lead, or Travel Operations Manager.
• Contribute to product development by sharing frontline insights that shape our digital tools and service offerings.
• Attend virtual conferences and webinars to network with industry leaders and stay ahead of market trends.

Work Environment & Company Culture

Our remote-first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative team. We value:

• Flexibility: Set your own schedule within core hours to balance work and life.
• Inclusivity: A diverse workforce that celebrates different backgrounds, perspectives, and ideas.
• Innovation: A culture that encourages experimentation and continuous improvement.
• Recognition: Regular shout‑outs, performance bonuses, and a transparent feedback loop.
• Well‑being: Access to mental health resources, wellness stipends, and virtual team‑building activities.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Generous paid time off and flexible holidays.
• Travel stipend or discount program for personal travel.
• Home office allowance to equip your workspace.

How to Apply

Ready to embark on a rewarding career that blends travel passion with customer service excellence? Click the link below to submit your application and join the brighthush family.

We look forward to discovering how your unique skills and enthusiasm can help us create unforgettable journeys for travelers worldwide.