Bilingual (English & Spanish) Customer Support Consultant – Night Shift, Remote – Drive Customer Success at brighthush

About brighthush

brighthush is a global leader in Intelligent Support-as-a-Service, empowering technology companies, SaaS platforms, and hardware innovators to deliver secure, scalable, and customer‑centric support worldwide. Since 2010, we have partnered with industry pioneers—now serving more than 60 countries and supporting clients in over 60 languages—helping them transform every interaction into a lasting customer experience. Our People‑First philosophy means that every team member is encouraged to grow, innovate, and thrive in a culture built on trust, collaboration, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, multicultural community that values diversity, creativity, and the relentless pursuit of excellence. Whether you’re a seasoned support professional or just starting your career, we offer:

• Fully remote work from the comfort of your home office.
• A flexible, fixed schedule that respects your personal life.
• Access to cutting‑edge tools and training programs.
• Opportunities to work with high‑profile clients and industry leaders.
• A culture that rewards initiative, collaboration, and results.

Key Responsibilities

As a Bilingual Customer Support Consultant, you will be the frontline champion for our clients’ customers, ensuring every interaction reflects the highest standards of service and satisfaction.

• Deliver exceptional support via phone, email, and live chat, maintaining a friendly and professional tone.
• Handle inbound customer inquiries, troubleshoot issues, and resolve tickets using Freshdesk and other CRM tools.
• Apply best‑practice customer happiness strategies to exceed service level agreements (SLAs) and key performance indicators (KPIs).
• Maintain deep, up‑to‑date knowledge of client products, services, and technical documentation.
• Collaborate with cross‑functional teams—product, engineering, and quality assurance—to provide feedback and drive continuous improvement.
• Document solutions, update knowledge bases, and share insights with the broader support community.
• Participate in nightly shift hand‑offs, ensuring seamless continuity of service.

Essential Qualifications

To excel in this role, you should bring the following:

• Fluent communication in English and Spanish (C1 or higher in speaking and writing).
• Minimum 1 year of experience in a customer support or help‑desk environment.
• Strong communication and problem‑solving skills, with the ability to de‑escalate tense situations.
• Excellent analytical thinking and research abilities to diagnose and resolve complex issues.
• A proactive, positive, and responsible attitude toward work and teamwork.
• A personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload).

Preferred Qualifications

While not mandatory, the following experiences will give you a competitive edge:

• Experience working in the logistics or transportation industry.
• Familiarity with CRM systems such as Salesforce, Zendesk, or HubSpot.
• Knowledge of Freshdesk ticketing workflows and automation.
• Previous exposure to remote support operations in a global environment.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and organizational skills:

• Multilingual communication: Clear, concise, and empathetic in both English and Spanish.
• Technical aptitude: Comfortable navigating multiple software platforms and troubleshooting hardware/software issues.
• Time management: Ability to prioritize tickets, meet SLAs, and manage workload during night shifts.
• Team collaboration: Willingness to share knowledge, mentor peers, and contribute to community forums.
• Continuous learning: Eagerness to stay updated on industry trends, product updates, and support best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As you grow, you’ll have access to:

• Structured mentorship programs with senior support leaders.
• Regular training sessions on new technologies, soft‑skills, and leadership.
• Clear career pathways: Customer Support Specialist → Senior Specialist → Team Lead → Managerial roles.
• Cross‑departmental projects that broaden your skill set and visibility.
• Annual performance reviews that align your goals with company objectives.

Work Environment & Culture

brighthush thrives on a culture of trust, autonomy, and inclusivity:

• No time‑tracking: We trust you to manage your hours responsibly.
• Inclusive international community: Collaborate with teammates from diverse backgrounds and time zones.
• Transparent leadership: Open communication channels and regular town‑hall meetings.
• Health & wellness focus: Access to virtual fitness classes, mental health resources, and ergonomic support.
• Recognition & rewards: Employee referral bonuses, spot awards, and public shout‑outs for outstanding contributions.

Compensation & Benefits

While specific terms will be outlined in your contract, typical offerings include:

• Competitive salary paid in USD, commensurate with experience and role.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance options for eligible employees.
• Paid time off (PTO) and flexible vacation policies.
• Professional development budget for courses, certifications, and conferences.
• Employee referral program with attractive rewards.
• Remote work stipend for equipment and home‑office setup.

How to Apply

Ready to take the next step in your customer support career? Submit your résumé and a brief cover letter (in English) highlighting your bilingual experience, support achievements, and why you’re excited about joining brighthush. Applications can be sent directly through our careers portal or via the link below.

Apply Now at brighthush.com/careers

Join Our Community

At brighthush, we’re already home to over 1,500 specialists who deliver world‑class customer experiences. If you’re passionate about solving problems, ensuring customer satisfaction, and driving service excellence, we want to hear from you. Bring your expertise, learn from the best, and grow with a company that values your contributions.

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Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

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