Bilingual French Customer Service Agent – Remote, Insurance & Auto Lease Support – Contract-to-Hire

About brighthush

brighthush is a forward‑thinking financial services partner that empowers customers to navigate the complexities of auto leases, loans, and insurance with confidence. Leveraging cutting‑edge technology and a customer‑centric philosophy, we help our clients—ranging from major automotive brands to community credit unions—to streamline their service processes and deliver exceptional value. As a remote‑first organization, brighthush offers the flexibility and autonomy that modern professionals crave, while maintaining a collaborative culture that celebrates innovation, diversity, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a global network that is redefining how financial services are delivered. Our remote model means you can work from the comfort of your own home while still enjoying the benefits of a vibrant, inclusive community. We invest in your growth through structured training, mentorship, and career‑pathing opportunities that open doors to higher‑level roles in customer experience, operations, and business strategy.

Key Responsibilities

• Make an average of 14 outbound calls per hour, maintaining 100% on‑phone engagement throughout the shift.
• Verify insurance coverage details with customers, ensuring that policy deductions, payment status, and documentation are accurate and up to date.
• Upload call notes, documents, and verification results to brighthush’s secure internal portal.
• Leave scripted, courteous messages when agents are unavailable, following client‑approved guidelines.
• Collaborate with cross‑functional teams—including underwriting, claims, and compliance—to resolve customer issues efficiently.
• Adhere to strict quality metrics and performance standards, consistently meeting or exceeding call volume, accuracy, and customer satisfaction targets.
• Participate in ongoing training sessions, role‑play exercises, and performance reviews to refine your skills and advance your career.

Essential Qualifications

• High School Diploma or equivalent.
• Bilingual proficiency in French and English (both written and spoken).
• Minimum of 1 year of customer service experience in a call center, retail, or related environment.
• Typing speed of at least 30 words per minute.
• Strong communication skills, with the ability to explain complex insurance concepts in simple terms.
• Demonstrated ability to work independently, manage time effectively, and maintain focus during high‑volume call periods.
• Positive, solution‑oriented attitude and a genuine desire to help customers.
• Reliable internet connection, a quiet workspace, and a headset with a microphone.

Preferred Qualifications

• Experience in the financial services or automotive industry.
• Familiarity with insurance terminology and policy verification processes.
• Knowledge of CRM systems and data entry best practices.
• Previous experience working in a remote or virtual team environment.
• Strong analytical skills and attention to detail.

Skills & Competencies

• Exceptional verbal and written communication.
• Active listening and empathy.
• Problem‑solving and critical thinking.
• Time management and organizational skills.
• Adaptability to changing processes and technologies.
• Team collaboration and cross‑functional coordination.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent and providing clear career pathways. As a Customer Service Agent, you’ll have the opportunity to:

• Advance to a Senior Agent or Team Lead role, overseeing call quality and training new hires.
• Transition into specialized roles such as Claims Processing, Underwriting Support, or Customer Experience Analytics.
• Participate in leadership development programs that prepare you for managerial positions.
• Access to online learning platforms, certifications, and industry conferences.
• Mentorship from experienced professionals who guide your professional growth.

Work Environment & Company Culture

brighthush fosters a culture of trust, respect, and continuous improvement. Our remote workforce enjoys:

• Flexible scheduling options that accommodate different time zones and personal commitments.
• Regular virtual team‑building events, wellness challenges, and peer recognition programs.
• Transparent communication channels, including weekly town‑hall meetings and open‑door leadership access.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Access to cutting‑edge technology that streamlines workflows and enhances productivity.

Compensation & Benefits

As a Contract‑to‑Hire position, you’ll receive a competitive hourly rate of $16.00, with potential adjustments based on experience, performance, and market factors. Once transitioned to a permanent role, you’ll be eligible for a comprehensive benefits package that may include:

• Health, dental, and vision insurance.
• Critical illness, accident, and hospital coverage.
• 401(k) retirement plan with pre‑tax and Roth options.
• Life insurance (voluntary life and accidental death & dismemberment for you and dependents).
• Short‑ and long‑term disability coverage.
• Health Spending Account (HSA) for out‑of‑pocket medical expenses.
• Transportation benefits and commuter reimbursement.
• Employee Assistance Program for mental health and well‑being support.
• Paid time off (PTO), vacation, and sick leave.

Training & Onboarding

Your journey with brighthush begins with a structured onboarding program designed to equip you with the knowledge and confidence you need to succeed:

• Week 1–3: Intensive classroom training covering insurance fundamentals, call scripts, compliance, and system navigation.
• Shadowing: Observe experienced agents handling live calls, followed by guided practice sessions.
• Assessment: Complete a performance evaluation at the end of week 3, requiring an 80% score to qualify for the full shift.
• Additional Support: If you do not meet the threshold, you’ll receive an extra week of coaching to achieve the required competency.

Shift Schedule

We offer two primary shift options to accommodate your lifestyle:

• French‑Language Shift: Tuesday–Friday, 10:30 AM – 7:00 PM CST.
• Saturday Shift: 7:00 AM – 4:00 PM CST.

Application Process

Ready to take the next step in your career? Submit your application through our secure portal. We review applications promptly and aim to schedule interviews within 48 hours of receipt. The position is expected to close on October 29, 2026.

Join brighthush Today

At brighthush, we believe that every customer interaction is an opportunity to make a lasting impact. If you are a motivated, bilingual professional who thrives in a fast‑paced, remote environment, we invite you to apply and become part of a team that values innovation, collaboration, and excellence. Your expertise will help shape the future of financial services and empower customers worldwide.