Bilingual German & English Customer Care Specialist – Remote, Bosnia & Herzegovina & Croatia – Join brighthush's Innovative Energy Support Team

About brighthush

brighthush is a trailblazing digital electricity supplier that has been empowering households across Europe for nearly a decade. By offering 100 % renewable electricity at dynamic market prices, a real‑time consumption app, and seamless smart‑home integrations—think EV chargers, heating systems, and solar panels—brighthush is redefining how people experience energy. Our mission is simple: make electricity smarter, greener, and more accessible for everyone.

As we expand our footprint, we’re looking for passionate, bilingual customer care specialists who can help us deliver the same level of excellence to our German‑speaking customers. If you thrive on solving problems, enjoy clear communication, and want to be part of a forward‑thinking team, brighthush is the place for you.

Key Responsibilities

As a German & English Customer Care Specialist, you will be the first line of support for our German‑speaking clientele. Your day‑to‑day tasks will include:

• Delivering thoughtful, user‑friendly support via written channels—email and live chat—ensuring every interaction reflects brighthush’s brand values.
• Assisting customers with subscriptions, contracts, invoices, and consumption explanations while troubleshooting app issues and guiding them through our digital ecosystem.
• Managing multiple tools simultaneously—including Zendesk for ticketing, our internal backend systems, and the knowledge base—to provide accurate, timely solutions.
• Maintaining meticulous records of customer interactions, flagging recurring problems, and collaborating with cross‑functional teams to drive continuous improvement.
• Contributing to knowledge base content by documenting common issues and best practices, helping to reduce future ticket volume.
• Participating in regular team meetings to share insights, discuss process enhancements, and stay aligned with company goals.

Essential Qualifications

• Fluent German (C1 level) – you can write and speak German with precision and nuance.
• Good English (B1 or higher) – used primarily for internal communication and collaboration.
• Prior customer support experience – preferably in a fast‑paced, tech‑centric environment.
• Strong problem‑solving skills – you can dig into a problem, identify root causes, and propose effective solutions.
• Attention to detail – accuracy in ticket handling and documentation is critical.
• Empathetic communication style – you can put yourself in the customer’s shoes and explain complex concepts in simple terms.

Preferred (Nice to Have)

• Experience in the energy sector or with tech‑focused clients.
• Familiarity with customer support platforms such as Zendesk.
• Previous invoicing or billing experience.
• Knowledge of smart‑home technologies (EV chargers, heating systems, solar panels).

Skills & Competencies

To thrive at brighthush, you’ll need a blend of technical and soft skills:

• Technical proficiency – comfortable navigating multiple software tools, troubleshooting apps, and interpreting data dashboards.
• Communication excellence – clear, concise writing in German and English, with the ability to adapt tone to different customer personas.
• Analytical mindset – ability to analyze ticket trends, identify patterns, and recommend process improvements.
• Collaboration & teamwork – you’ll work closely with product, engineering, and sales teams to resolve complex issues.
• Adaptability & resilience – thriving in a dynamic environment where priorities can shift quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Specialist, you’ll have the chance to:

• Progress into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into product or engineering support, leveraging your deep customer insights.
• Participate in ongoing training programs—both internal workshops and external certifications—to sharpen your skills.
• Take part in cross‑departmental projects that influence product roadmap and customer experience strategy.
• Earn recognition through our performance bonus program and employee of the month awards.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, innovation, and respect. Here’s what you can expect:

• Fully remote work – work from the comfort of your home in Bosnia & Herzegovina, Croatia, or anywhere else you choose.
• Flexible working hours that accommodate different time zones and personal commitments.
• A collaborative culture where every voice is heard, and ideas are turned into action.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• Access to a digital knowledge hub, internal forums, and mentorship programs.

Compensation, Perks & Benefits

We offer a competitive salary package that reflects your experience and the value you bring to brighthush. In addition:

• Performance‑based bonuses and profit‑sharing opportunities.
• Comprehensive health insurance coverage for you and your family.
• Fully equipped work station provided by brighthush, including high‑speed internet stipend.
• Additional vacation days that increase with tenure.
• Wellness benefits such as MultiSport and Fitpass memberships in Croatia and Serbia.
• Annual professional development stipend for courses, conferences, or certifications.
• Employee referral bonuses for bringing in top talent.

Why brighthush?

Joining brighthush means becoming part of a mission‑driven team that is reshaping the energy landscape. You’ll:

• Work with cutting‑edge technology that empowers millions of households to use renewable energy.
• Be part of a diverse, inclusive culture that values every team member’s contribution.
• Enjoy a healthy work‑life balance with remote flexibility and generous time‑off policies.
• Have the opportunity to grow professionally and personally in a supportive environment.

Ready to Make an Impact?

If you’re excited to bring your bilingual customer care expertise to a forward‑thinking energy company, we’d love to hear from you. Apply today and help us light up the future—one customer at a time.