Bilingual Immigration Paralegal / Client Intake Specialist (English & Spanish) | Remote | Long Term

About Us

We are a fully virtual U.S. immigration law firm serving clients across the United States. We're looking for a bilingual (English/Spanish) Immigration Paralegal who is highly organized, tech forward, client focused, and comfortable working in a fast paced remote environment. This is a position with room to grow as the firm expands.

Responsibilities

You will support both our legal team and our client intake process by:

• Preparing immigration forms and supporting documentation under attorney supervision.
• Organizing and reviewing client documents for completeness.
• Maintaining digital case files and tracking deadlines.
• Following up with clients to obtain missing documentation.
• Communicating with clients via phone, email, WhatsApp Business, and video meetings.
• Answering inbound calls from prospective and existing clients.
• Conducting client intake calls and gathering initial case information.
• Explaining our consultation process and scheduling appointments.
• Entering and updating information in our CRM and case management systems.
• Managing client communications and ensuring timely follow up.
• Assisting with RFEs, NOIDs, motions, and other immigration filings as needed.
• Helping improve workflows, documentation, and internal processes.

Immigration Experience Experience with some or all of the following is preferred:

• Family-based immigration
• Adjustment of Status
• I-130
• I-485
• I-765
• I-131
• Naturalization
• Removal Defense
• Asylum
• VAWA
• U Visa
• FOIA
• Motions to Reopen
• Habeas Corpus matters (a plus)

Required Qualifications

• Fluent in English and Spanish, both written and spoken.
• Previous experience working at a U.S. immigration law firm.
• Excellent phone and customer service skills.
• Comfortable speaking with prospective clients and answering legal intake questions.
• Strong organizational and time management skills.
• Ability to prioritize multiple active cases.
• High attention to detail.
• Comfortable working independently in a remote environment.
• Reliable internet connection and quiet home office.

Technology Experience We're looking for someone who enjoys technology and learns new systems quickly. Experience with several of the following is preferred:

• WhatsApp Business
• CRM platforms (HubSpot, Zoho, Clio Grow, Lawmatics, Salesforce, or similar)
• Immigration case management software (eImmigration preferred)
• Google Workspace
• Microsoft Office
• Adobe Acrobat Pro
• DocuSeal or other electronic signature platforms
• Calendly
• RingCentral or other cloud phone systems
• Zoom or Google Meet
• AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot for productivity

Ideal Candidate You are someone who:

• Takes ownership instead of waiting for instructions.
• Enjoys helping clients during stressful situations.
• Communicates professionally and empathetically.
• Keeps cases and client communications organized.
• Learns new software quickly.
• Thinks critically and solves problems.
• Is dependable, responsive, and proactive.
• Wants to grow with a modern virtual law firm.

To Apply Please include: 1. Your immigration paralegal experience. 2. The immigration case types and forms you've prepared. 3. Your experience handling client intake and phone calls. 4. The CRM and case management software you've used. 5. Your experience with WhatsApp Business and remote client communication. 6. Your English and Spanish proficiency. 7. Your availability and time zone. 8. Your hourly rate. 9. A short description of the most complex immigration matter you've worked on. We're looking for someone who wants to become a long term member of our team, not just complete individual projects.