Customer Pickup Coordinator – Remote Fulfillment Operations Specialist Supporting Brighthush’s On‑Site Fulfillment Team

About Brighthush

Brighthush is a forward‑thinking leader in the outdoor living and landscaping industry, delivering premium turf, garden solutions, and innovative outdoor products to customers across the United States. With a strong commitment to sustainability, customer satisfaction, and operational excellence, Brighthush has grown from a regional supplier to a nationally recognized brand. Our culture is built on collaboration, continuous learning, and a passion for creating beautiful, functional outdoor spaces that bring people together.

Why Join Brighthush?

At Brighthush, you’ll be part of a dynamic team that values creativity, initiative, and a customer‑first mindset. We empower our employees to take ownership of their roles, provide them with the tools and training they need to succeed, and reward their contributions with competitive pay, comprehensive benefits, and a supportive work environment. Whether you’re an experienced professional or just starting your career, Brighthush offers a clear path for growth, mentorship, and the opportunity to make a tangible impact on our customers’ lives.

Position Overview

The Customer Pickup Coordinator is a pivotal role that bridges the gap between our remote workforce and on‑site fulfillment operations. As a remote team member, you will coordinate customer pickup requests, ensure seamless communication with our fulfillment teams in Lakeway, Texas, and maintain accurate, real‑time tracking of pickup schedules. This role requires strong organizational skills, a proactive mindset, and the ability to thrive in a fast‑paced, technology‑driven environment.

Key Responsibilities

• Pickup Request Verification: Review and confirm customer pickup requests, order details, and contact information to ensure accuracy before scheduling.
• On‑Site Readiness Coordination: Communicate with the on‑site fulfillment team to confirm that all items are ready for pickup, addressing any discrepancies or last‑minute changes.
• Schedule Management: Create, update, and maintain pickup schedules, ensuring that all parties are informed of times, locations, and any special instructions.
• Real‑Time Tracking: Monitor pickup progress, track arrival updates, and resolve scheduling questions promptly through collaboration with the fulfillment and customer service teams.
• Process Adherence: Follow approved procedures and use remote collaboration tools (e.g., Slack, Microsoft Teams, Google Workspace) to maintain consistency and quality across all interactions.
• Continuous Improvement: Identify opportunities to streamline pickup coordination processes, propose enhancements, and share best practices with the team.
• Customer Communication: Serve as the primary point of contact for customers regarding pickup details, ensuring a positive experience and timely resolution of any issues.

Essential Qualifications

• U.S.-based remote applicant with verified eligibility to work in the United States.
• Strong organizational skills with a proven ability to manage multiple schedules simultaneously.
• Excellent written and verbal communication skills, capable of interacting professionally with customers, on‑site staff, and cross‑functional teams.
• Proficiency with remote collaboration tools (Slack, Teams, Google Workspace, or similar).
• Attention to detail and a commitment to accuracy in data entry and record keeping.
• Ability to work independently, take initiative, and follow established processes.
• Basic understanding of logistics or fulfillment operations is a plus.

Preferred Qualifications

• Prior experience in a customer service, logistics, or fulfillment coordination role.
• Experience with scheduling software or CRM systems.
• Knowledge of the outdoor living or landscaping industry.
• Experience working in a remote or distributed team environment.
• Strong problem‑solving skills and the ability to handle unexpected changes or conflicts.

Skills & Competencies

• Time Management: Efficiently prioritize tasks to meet deadlines and maintain smooth operations.
• Communication: Clear, concise, and courteous communication across multiple channels.
• Collaboration: Ability to work effectively with on‑site teams, customer service, and other stakeholders.
• Adaptability: Comfortable with changing schedules and quick decision‑making.
• Technology Savvy: Comfortable learning new software and tools quickly.
• Customer‑Centric Mindset: Focus on delivering a positive experience for every customer.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Pickup Coordinator, you’ll have access to:

• Paid, structured onboarding and training programs that cover our products, processes, and technology platforms.
• Mentorship from experienced fulfillment managers and senior operations staff.
• Cross‑functional exposure to sales, customer service, and logistics teams.
• Opportunities to transition into roles such as Operations Analyst, Fulfillment Supervisor, or Customer Success Manager.
• Continuous learning resources, including webinars, industry conferences, and internal knowledge bases.

Work Environment & Culture at Brighthush

Brighthush fosters a collaborative, inclusive, and innovative workplace. Even though this role is remote, you’ll be an integral part of a team that values:

• Open communication and transparency.
• Work‑life balance, with flexible scheduling options for part‑time candidates.
• Recognition of achievements through performance reviews and employee appreciation events.
• A culture that encourages continuous improvement and celebrates creative problem‑solving.

Compensation & Benefits

We offer a competitive hourly rate ranging from $19.25 to $22.50, with starting pay determined by your relevant skills and experience. Additional benefits include:

• Paid Time Off: Full‑time employees receive 10 days of accrued paid time off and 6 paid holidays annually. Part‑time employees receive prorated paid time off.
• Paid Training: Comprehensive training is provided at no cost to you.
• Employee Discounts: Eligible employees can enjoy discounts on Brighthush products, subject to approved product margins.
• Performance Review: A formal pay review after 90 days of employment, with potential for a raise based on performance.
• Schedule Transparency: Schedules are provided two weeks in advance whenever possible, allowing for better personal planning.
• Additional benefits such as health, dental, and vision insurance, retirement plans, and wellness programs are available to eligible employees under Brighthush’s standard policies.

How to Apply

Ready to join Brighthush and make a difference in the outdoor living experience? Submit your application through the link below, and include a brief overview of your relevant experience and availability. We look forward to learning how your skills align with our mission and values.

Apply to This Job

Stay Connected

Follow Brighthush on LinkedIn for company updates, industry insights, and career opportunities: Brighthush LinkedIn

Join Brighthush Today

As a Customer Pickup Coordinator, you’ll play a vital role in ensuring our customers receive their products on time and with a smile. If you’re organized, tech‑savvy, and passionate about delivering exceptional service, we encourage you to apply. Let’s build beautiful outdoor spaces together—one pickup at a time.