Bilingual Intake Specialist (Full-Time & Part-Time)

Overview

We are seeking a motivated Intake Specialist to join our Legal Intake Team. This remote contractor position is available on a part-time or full-time basis, with flexible scheduling options. Bilingual candidates fluent in English and Spanish are strongly preferred. We are deeply committed to client relationships, satisfaction, and delivering an exceptional client experience. The Intake Specialist plays a critical role as the first point of contact—screening incoming leads via phone and online inquiries, qualifying potential clients, and facilitating the onboarding process. Why Join Us? Many members of our intake team are students who aspire to attend law school. We offer flexible scheduling ideal for students and individuals with or without prior experience in the legal field. We pride ourselves on maintaining a supportive, close-knit, team-oriented environment. Duties Screen and evaluate incoming leads via phone and internet within 3 minutes of submission Gather incident details and medical information to assess potential claims Send onboarding/retainer documents to qualified clients Accurately document all interactions in the contact management system Maintain and update case files using case management software (e.g., Needles, TrialWorks, or similar) Ensure proper tracking of client status (accepted, rejected, follow-up, scheduled, etc.) Manage up to 40 new leads per day in a fast-paced environment Preferred Qualifications 1+ year of experience in legal intake, collections, sales, or customer service (phone-based) Bilingual in Spanish (written and verbal) Strong written and verbal communication skills Proficiency in Microsoft Outlook, Teams, Word, and Excel Typing speed of 40+ WPM Additional Qualifications Excellent customer service and professional phone etiquette Reliable, punctual, and detail-oriented Strong organizational and time management skills Ability to work independently and as part of a team Problem-solving mindset with a desire to learn and grow Ability to handle high call volumes with empathy and professionalism

Requirements

High School Diploma or GED (preferred) English (required); Spanish (preferred) Must have access to a reliable computer, high-speed internet connection, and a quiet workspace. Equipment is not provided. Scheduling: Available shifts fall between 8:00 a.m. and 7:00 p.m. CT. Flexible scheduling is available, with up to 40 hours per week. Join us in making a difference! If you are passionate about helping others and possess the qualifications outlined above, we encourage you to apply for the Bilingual Intake Specialist position. Pay: $20.00 per hour Expected hours: No more than 40.0 per week

Benefits

Flexible schedule Work Location: Remote