Calling Agent Client Engagement & Feedback

Calling Agent - Engagement & FeedbackThis is a remote position.Position Details:Employment Status:Part-timeWork Roster:Tuesday to Saturday (Flexible Schedule US Time Zone)Location:RemoteExperience Requirements:Minimum 3 years in a client-facing or appointment setting/survey roleStart Date:ASAPAbout the Role:Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedback to support one of our trusted clients.This role is more than just setting appointmentsit's about building rapport, understanding the client's product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers.Key Responsibilities:Conduct Client Surveys:Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.Understand the Product:Develop a solid understanding of the clients offerings to conduct informed and meaningful conversations.Ensure Data Accuracy:Accurately document client responses and feedback with high attention to detail.Database Management:Use Excel or similar tools to maintain, organize, and update call records and survey data.Communicate Effectively:Maintain professional, clear, and warm communication at all timeswith great tonality and listening skills.Maintain Call Logs:Record all client interactions, outcomes, and notes in a structured and organized format.Follow-Up as Needed:Ensure follow-up surveys or clarifications are scheduled appropriately.Support Process Improvement:Share insights from client conversations with internal teams to help improve the client experience.Requirements:3years of experience in appointment setting, client communications, or survey-based rolesStrong verbal and written communication skillsExcellent phone etiquette and a confident, friendly speaking toneExceptional listening and documentation skillsComfortable using Excel and managing large volumes of client dataHighly organized, detail-oriented, and results-drivenExperience working in US time zones preferredWhy Join Remote Office?Long-term role with a stable, growing Australian clientFlexible work hours within the US time zoneA supportive, remote-first work environmentCompetitive compensationCollaborate with international teams and expand your global experience. Experience: 3 years required