Bilingual Remote Travel Customer Experience Specialist – French & English – Global Online Travel Platform – Champion Customer Support Excellence

Welcome to brighthush – Where Travel Meets Exceptional Customer Care

At brighthush, we’re redefining the way people experience travel. Our mission is simple: to make every journey unforgettable by combining cutting‑edge technology with world‑class customer support. As a leading global online travel platform, we empower millions of travelers to discover, book, and enjoy adventures around the world. We’re looking for passionate, bilingual professionals to join our dynamic customer support team and help us deliver the seamless, personalized service our users expect.

Why Join brighthush?

• Impactful Work – Every interaction you handle directly influences our customers’ travel experience.
• Global Reach, Local Presence – Work remotely from anywhere in Greece or join us onsite in Athens to collaborate with a diverse, international team.
• Career Growth – Fast‑track your career with mentorship, cross‑functional projects, and leadership opportunities.
• Inclusive Culture – We celebrate diversity, encourage open communication, and foster a supportive environment where every voice matters.
• Competitive Compensation & Perks – We reward excellence with a comprehensive benefits package, performance bonuses, and continuous learning opportunities.

Key Responsibilities

As a Remote Travel Customer Experience Specialist at brighthush, you will be the frontline ambassador for our brand, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day responsibilities will include:

• Providing high‑quality support in French (C2+) and English (B2+) across multiple channels: phone, live chat, and email.
• Managing inquiries related to reservations, cancellations, payments, and account issues, ensuring accurate and timely resolution.
• Guiding customers through online booking processes, troubleshooting technical glitches, and offering proactive solutions.
• Maintaining a consistent tone of empathy, professionalism, and efficiency, reflecting brighthush’s brand values.
• Tracking and reporting key performance metrics such as response time, first‑contact resolution, and customer satisfaction scores.
• Collaborating with cross‑functional teams (Product, Finance, Operations) to relay customer feedback and drive continuous improvement.
• Participating in regular training sessions and knowledge‑sharing workshops to stay updated on product features and industry trends.

Essential Qualifications

• Fluency in French (C2 or higher) and strong command of English (B2 or higher) in both written and spoken communication.
• Minimum of 1–2 years of customer support experience, preferably in the travel or hospitality sector.
• Proven ability to handle high‑volume, fast‑paced environments while maintaining accuracy and attention to detail.
• Strong problem‑solving skills and a customer‑centric mindset.
• Excellent interpersonal skills, with the ability to build rapport quickly and manage challenging situations with calmness.
• Availability to work rotational shifts, Monday to Sunday, covering the 09:00–19:00 window.
• EU citizenship or a valid work permit for Greece.

Preferred Qualifications

• Experience with CRM platforms (e.g., Zendesk, Freshdesk) and ticketing systems.
• Knowledge of travel industry terminology, booking engines, and payment processing.
• Experience working in a remote or hybrid environment with a global team.
• Additional language skills (Spanish, German, Italian) are a plus.
• Prior exposure to data analytics or reporting tools.

Key Skills & Competencies

• Communication Excellence – Clear, concise, and empathetic communication in both French and English.
• Technical Proficiency – Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management – Ability to prioritize tasks, manage multiple tickets simultaneously, and meet SLA targets.
• Adaptability – Thrive in a constantly evolving environment with new product releases and policy updates.
• Team Collaboration – Work effectively with cross‑functional teams and share insights to improve customer experience.
• Customer Advocacy – Champion the customer’s voice in all interactions and decisions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Specialist, you will have the opportunity to:

• Progress into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into product or operations teams, leveraging your deep customer insights.
• Participate in leadership development programs, including mentorship, coaching, and workshops.
• Attend industry conferences, webinars, and training sessions to stay ahead of travel trends.
• Earn certifications in customer service, project management, or data analytics through our learning portal.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and inclusivity. Whether you’re working remotely from your home office or onsite in our Athens hub, you’ll experience:

• Flexible work arrangements that respect work‑life balance.
• Regular virtual team‑building activities and quarterly in‑person retreats.
• A transparent communication culture with open forums for feedback and ideas.
• Access to state‑of‑the‑art technology, ergonomic workstations, and high‑speed internet.
• Recognition programs that celebrate achievements, milestones, and exceptional customer service.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and role, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for bilingual customer support specialists.
• Performance‑based bonuses tied to key metrics such as customer satisfaction and resolution time.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, and conference attendance.
• Employee discount program for travel bookings and partner services.
• Relocation assistance for candidates moving to Athens, including flight reimbursement and temporary housing support.

Important Considerations for Relocating Candidates

• Flight tickets reimbursement will be provided with the first salary payment.
• Relocating candidates must arrive in Athens at least 7 days before the start date to complete hiring documentation.
• New hires relocating from abroad are required to work onsite for a minimum of 3 months, unless they already reside in Greece with a suitable home office setup.

Application Timeline

• Remote within Greece: Submit your application by 3 October 2025.
• Onsite relocation to Athens: Submit your application by 10 October 2025.

How to Apply

Ready to embark on an exciting career with brighthush? Click the link below to submit your application and join a team that values innovation, customer passion, and personal growth.

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Join brighthush Today – Shape the Future of Travel

We’re eager to meet talented, bilingual professionals who are ready to make a real difference in the lives of travelers worldwide. If you’re driven by curiosity, committed to excellence, and excited to grow with a forward‑thinking company, we encourage you to apply now. Let’s create unforgettable travel experiences together.