Seasoned Finnish Customer Support Specialist – Remote Portugal – Champion Exceptional Service for Global Tech Innovator brighthush

About brighthush

brighthush is not just a name in the consumer electronics arena; it is a movement that redefines how people interact with technology every day. With a portfolio that ranges from sleek audio devices to cutting‑edge smart home solutions, brighthush has carved a niche where design meets performance, and innovation meets reliability. Operating in more than 100 countries, the brand has become synonymous with quality, sustainability, and an online shopping experience that feels personal and effortless. As we continue to expand our global footprint, we are looking for passionate, customer‑centric professionals who can embody our brand values and help us maintain the highest standards of service.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving team that thrives on creativity, collaboration, and continuous improvement. We believe in empowering our people, offering them the tools, training, and autonomy they need to grow both personally and professionally. Whether you’re a seasoned support specialist or just starting your career, brighthush provides a platform for you to shine. Our remote-first culture means you can work from anywhere while staying connected to a vibrant community of innovators who are passionate about shaping the future of consumer technology.

Position Overview

We are seeking an Experienced Finnish Customer Support Specialist to join our remote support team based in Portugal. In this role, you will be the primary point of contact for Finnish‑speaking customers, ensuring their inquiries are resolved with empathy, efficiency, and a deep understanding of our products and services. Your work will directly impact customer satisfaction, loyalty, and the overall brand experience. You will collaborate with cross‑functional teams, contribute to process improvements, and help us maintain the high standards that brighthush is known for worldwide.

Key Responsibilities

• Customer Interaction: Handle a high volume of customer inquiries via phone, email, and live chat, providing timely, accurate, and courteous support.
• Order Management: Resolve order‑related issues such as tracking, returns, exchanges, and payment disputes, ensuring a smooth customer journey.
• Data Security: Safeguard sensitive customer information in compliance with GDPR and brighthush’s strict data protection policies.
• Escalation Management: Identify complex cases, collaborate with cross‑functional teams, and use internal tools to resolve issues swiftly.
• Performance Monitoring: Track and analyze your own KPIs (first‑contact resolution, average handling time, customer satisfaction scores) and implement continuous improvement strategies.
• Shift Flexibility: Work rotating shifts, including evenings, weekends, and holidays, to support our global customer base.
• Continuous Learning: Participate in ongoing training sessions, product knowledge workshops, and process improvement initiatives.

Daily Workflow Snapshot

Each day begins with a quick sync with the support squad, where we review any high‑priority tickets and share insights from recent customer interactions. You’ll then dive into your queue, tackling inquiries across multiple channels while maintaining a calm, solution‑oriented demeanor. Throughout the shift, you’ll have opportunities to collaborate with product, logistics, and finance teams to resolve complex issues, ensuring customers feel heard and valued. At the end of the day, you’ll reflect on key metrics, identify trends, and propose actionable improvements to elevate the support experience.

Essential Qualifications

• Native‑Level Finnish: Fluency in Finnish, both written and spoken, with a strong command of English (C1 level).
• Customer‑First Mindset: Demonstrated ability to remain calm under pressure, empathize with customers, and find effective solutions.
• Experience: Prior customer support experience (in any industry) is highly desirable, especially within tech or e‑commerce environments.
• Technical Aptitude: Comfortable navigating CRM systems, knowledge bases, and basic troubleshooting tools.
• Location: Must be based in Portugal or willing to relocate. brighthush offers relocation assistance and a housing allowance to support your transition.

Preferred Qualifications

• Experience with e‑commerce platforms and order management systems.
• Knowledge of brighthush product lines and ecosystem.
• Previous exposure to multilingual support environments.
• Proficiency in additional languages (e.g., Spanish, German) is a plus.

Core Skills & Competencies

• Communication: Clear, concise, and professional communication across multiple channels.
• Problem‑Solving: Analytical mindset with the ability to diagnose issues and propose actionable solutions.
• Time Management: Efficiently prioritize tasks to meet service level agreements.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.

Career Growth & Development

At brighthush, we’re committed to nurturing talent. As a Customer Support Specialist, you’ll have access to:

• Structured career paths leading to senior support roles, team lead positions, or specialized product support tracks.
• Regular performance reviews and personalized development plans.
• Mentorship programs pairing you with experienced leaders.
• Access to internal training resources, certifications, and workshops.
• Opportunities to participate in cross‑departmental projects and initiatives.

Learning & Development Highlights

Our learning culture is built around continuous improvement. You’ll receive quarterly skill‑building workshops, access to an extensive knowledge base, and the chance to earn certifications in customer service excellence, product knowledge, and data privacy. We also sponsor attendance at industry conferences and hackathons, ensuring you stay at the forefront of customer support trends.

Work Environment & Culture

brighthush fosters a culture of innovation, inclusivity, and continuous improvement. Our remote team enjoys:

• Flexible working hours and a healthy work‑life balance.
• Collaborative virtual spaces and regular team check‑ins.
• A supportive, transparent leadership style that values employee feedback.
• Regular virtual social events, hackathons, and wellness programs.
• A commitment to sustainability and responsible business practices.

Community & Collaboration

Even though we operate remotely, we maintain a strong sense of community. Weekly “coffee chats” allow team members to share insights, celebrate wins, and discuss challenges. Our internal Slack channels are organized by product line, support tier, and interest group, fostering cross‑functional collaboration and knowledge sharing. We also host quarterly “innovation days” where employees can pitch ideas that could shape the future of our support processes.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote customer support roles in Portugal.
• Performance‑based bonuses tied to key metrics such as customer satisfaction and resolution time.
• Health and dental insurance coverage.
• Paid time off, public holidays, and a flexible vacation policy.
• Relocation assistance and housing allowance for new hires relocating to Portugal.
• Employee discount program for brighthush products.
• Professional development budget and tuition reimbursement.

Additional Perks

We believe in rewarding hard work and fostering well‑being. In addition to the core benefits, you’ll enjoy:

• Monthly wellness stipend for gym memberships, meditation apps, or other self‑care activities.
• Annual team retreats (virtual or in‑person) to strengthen bonds and recharge.
• Access to a company‑wide learning platform covering everything from soft skills to advanced technical topics.
• Flexible work-from-home setup, including a stipend for home office equipment.

How to Apply

If you’re ready to bring your passion for customer service to a global tech leader, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Our recruitment team will review your application and reach out to schedule a conversation.

Join brighthush Today

Become part of a brand that’s redefining the way people experience technology. Your expertise will help us deliver world‑class support to our Finnish‑speaking customers, ensuring they feel valued and heard. Apply now and start your journey with brighthush – where innovation meets exceptional service.