Bilingual Spanish Customer Care Specialist – Remote, Full‑Time, High‑Pay, Career‑Growth Opportunity at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven company that is redefining how people connect, entertain, and communicate. With a portfolio that spans satellite television, live streaming, on‑demand content, smart‑home solutions, and mobile services, brighthush is at the forefront of the digital entertainment and connectivity revolution. Our mission is simple: deliver seamless, high‑quality experiences that bring families and communities together, no matter where they are.

As a remote‑first organization, brighthush empowers employees to work from anywhere while fostering a culture of collaboration, innovation, and continuous learning. We believe that great customer service is the cornerstone of our success, and we are looking for passionate, bilingual Spanish speakers to join our Customer Experience team. If you thrive in a fast‑paced environment, love solving problems, and want to grow your career while making a real impact, brighthush is the place for you.

What Success Looks Like – Your Impact at brighthush

• Deliver exceptional, personalized support to a diverse customer base, ensuring every interaction ends with a satisfied, loyal customer.
• Resolve technical, billing, and service inquiries efficiently, using your deep knowledge of brighthush products and services.
• Identify upsell opportunities and promote brighthush’s suite of products, driving revenue growth and enhancing the customer experience.
• Maintain high quality metrics: average handle time, first‑contact resolution, customer satisfaction scores, and adherence to schedule.
• Collaborate with cross‑functional teams—technical support, billing, product, and sales—to continuously improve processes and customer outcomes.

Key Responsibilities

• Handle a high volume of inbound calls and chat sessions in both English and Spanish, providing clear, concise, and accurate information.
• Diagnose and troubleshoot technical issues related to satellite TV, streaming services, smart‑home devices, and mobile plans.
• Process billing inquiries, payment adjustments, and account changes while ensuring compliance with company policies.
• Educate customers on new features, upgrades, and promotions, positioning brighthush solutions as the best fit for their needs.
• Document all interactions in the CRM system, ensuring data integrity and providing actionable insights for future improvements.
• Participate in ongoing training sessions, product knowledge workshops, and performance reviews to stay current and excel.
• Adhere to all company policies, including data security, privacy, and accessibility standards.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Minimum six months of customer service or technical support experience, preferably in a call‑center or remote environment.
• Fluency in both English and Spanish (written and spoken). Bilingual proficiency is essential.
• Strong communication skills, with the ability to explain complex technical concepts in simple terms.
• Proficiency with computers and common productivity tools (Word, Excel, Outlook, web browsers).
• Reliable internet connection (minimum 25 Mbps download, 2 Mbps upload, 99% uptime) and a dedicated workspace.
• Access to a smartphone or tablet with an active data plan for occasional video meetings.
• Ability to work flexible shifts, including evenings, weekends, and holidays, to meet customer demand.
• Valid driver’s license and a clean driving record are a plus (for occasional field visits, if required).

Preferred Qualifications

• Experience in the satellite television or streaming industry.
• Knowledge of smart‑home devices and IoT ecosystems.
• Previous exposure to CRM systems (e.g., Salesforce, Zendesk, or similar).
• Experience with upselling or cross‑selling products and services.
• Demonstrated ability to work independently while staying aligned with team goals.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Problem‑solving aptitude and analytical thinking.
• Resilience and composure under high‑volume, high‑stress situations.
• Strong multitasking and time‑management skills.
• Integrity and adherence to ethical standards.
• Continuous learning orientation and a growth mindset.
• Team collaboration and cross‑functional communication.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Bilingual Spanish Customer Care Specialist, you will have the chance to:

• Advance to a Senior Customer Experience Representative within the first year, based on performance and leadership potential.
• Transition into specialized roles such as Technical Support Engineer, Product Specialist, or Customer Success Manager.
• Participate in leadership development programs, mentorship, and coaching sessions.
• Access a comprehensive learning platform that offers courses in customer service excellence, technical troubleshooting, and product knowledge.
• Earn tuition reimbursement for accredited courses or certifications that align with your career goals.

Work Environment & Company Culture

brighthush is proud of its inclusive, collaborative, and flexible culture. Key highlights include:

• Remote‑first model with full equipment support: a high‑performance PC tower, dual monitors, headset, webcam, and all necessary peripherals.
• Regular virtual team‑building events, hackathons, and innovation challenges.
• Open communication channels: Slack, Teams, and monthly all‑hands meetings.
• Commitment to work‑life balance, with a generous paid time off policy and flexible scheduling.
• Recognition programs that celebrate achievements, milestones, and customer success stories.
• Diversity, equity, and inclusion initiatives that foster a sense of belonging for all employees.

Compensation & Benefits

We offer a competitive compensation package that reflects your skills, experience, and the value you bring to brighthush.

• Base Pay: $15.00 per hour, with a $0.50 language differential for Spanish speakers.
• Shift Premiums: Earn an additional $2.00 per hour for evening (after 6 PM) and weekend shifts.
• Paid Training: Full‑time, company‑sponsored training program to equip you with the knowledge and tools you need to succeed.
• Health & Wellness: Comprehensive medical, dental, vision, and life insurance plans.
• Retirement: 401(k) plan with company match, plus a flexible savings account (HSA).
• Employee Stock Purchase Plan (ESPP): Opportunity to invest in brighthush at a discounted rate.
• Tuition Reimbursement: Up to $5,000 annually for accredited courses and certifications.
• Exclusive Perks: Complimentary streaming service subscription (e.g., brighthush TV), discounted mobile plans, and partner offers on smart‑home devices.
• Paid Time Off: Generous vacation, sick leave, and personal days, with a flexible time‑off policy.
• Wellness Programs: Access to mental health resources, fitness stipends, and wellness challenges.

Equipment & Technical Requirements

brighthush will provide all essential equipment to ensure you can perform your role effectively from home:

• High‑performance PC tower with dual monitors, keyboard, mouse, webcam, and headset.
• All necessary cables and adapters.
• Leased equipment remains the property of brighthush; you will be responsible for maintaining it in good condition.

In addition, you must provide:

• Reliable high‑speed internet connection (minimum 25 Mbps download, 2 Mbps upload, 99% uptime).
• Dedicated workspace free from distractions.
• Smartphone or tablet with active data plan for video meetings.

How to Apply

Ready to join a dynamic, customer‑centric team that values your bilingual skills and offers a clear path to growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply Now – Bilingual Spanish Customer Care Specialist (Remote)

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Accessibility & Accommodations

We are dedicated to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance during the application process or require accommodations in the workplace, please contact [email protected]. We will work with you to ensure a smooth and inclusive experience.

Join brighthush Today

At brighthush, you will be part of a forward‑thinking team that is reshaping how people experience entertainment and connectivity. Your bilingual expertise will help us serve a broader audience, build stronger relationships, and drive growth. If you are ready to make a difference, grow your career, and enjoy a supportive, flexible work environment, we encourage you to apply now. Let’s build the future together—one conversation at a time.