Remote Position

Bilingual Spanish/English Customer Service Representative

🌍 Remote · United States 💼 Full-time

Job Description:

Serve as a primary point of contact for clients
Manage inbound and outbound communications
Handle and respond to customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information sensitively
Resolve issues on the first call when possible
Communicate appropriately with customers
Resolve and de-escalate customer issues
Escalate interactions when necessary
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required
Use web-based tools to resolve inquiries and ensure a positive customer experience

Requirements:

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to work within a structured schedule with a variety of shifts
Sharp critical thinking skills
Dedicated workspace near router for hardwired Ethernet connection
Internet speed of at least 15 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
Proof of internet speed required

Benefits:

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