Bilingual Spanish‑Speaking Customer Experience Advisor – Live Chat, Phone, Email & Social Media – Global Beauty Brand Excellence at brighthush

About brighthush

brighthush is a world‑leading beauty powerhouse that has been shaping the way people feel about themselves for over a century. With a heritage of 110+ years, brighthush blends timeless elegance with cutting‑edge innovation, delivering premium skincare, cosmetics, and fragrance solutions that resonate across cultures and continents. Our mission is simple: to empower every individual to express their unique beauty through products that are as trustworthy as they are transformative.

At brighthush, we believe that exceptional customer experience is the cornerstone of lasting brand loyalty. That’s why we’re expanding our global support network and inviting passionate, bilingual professionals to join our dynamic team. If you thrive in a fast‑paced, customer‑centric environment and want to be part of a brand that sets industry standards, we want to hear from you.

Why Join brighthush?

• Global Impact – Your voice will reach millions of beauty enthusiasts worldwide, shaping how they discover and enjoy brighthush products.
• Career Growth – We invest in continuous learning, offering mentorship, cross‑functional projects, and clear pathways to senior roles in customer success, product management, and brand strategy.
• Inclusive Culture – Diversity, equity, and inclusion are woven into every aspect of our workplace. We celebrate different perspectives and encourage open dialogue.
• Competitive Compensation & Perks – While specific figures vary by location, brighthush offers a comprehensive benefits package that includes health coverage, performance bonuses, flexible work arrangements, and generous time‑off policies.
• Innovation‑Driven Environment – Work alongside industry pioneers, contribute to product development, and help us stay ahead of beauty trends.

Key Responsibilities

As a Spanish‑Speaking Customer Experience Advisor, you will be the frontline ambassador of brighthush’s brand values. Your day‑to‑day tasks will include:

• Engaging with customers across multiple channels—live chat, phone, email, web forms, and social media—to provide timely, accurate, and personalized assistance.
• Resolving inquiries and complaints with empathy, professionalism, and a strong focus on customer satisfaction.
• Offering expert product recommendations and beauty advice that align with brighthush’s high standards and brand voice.
• Documenting all interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborating with cross‑functional teams (Marketing, Product, Logistics) to relay customer insights and help shape future offerings.
• Participating in continuous improvement initiatives, such as process optimization and knowledge‑base updates.
• Adhering to shift schedules, including availability for weekend and evening coverage, to maintain 24/7 support for our global clientele.

Essential Qualifications

• Native‑level proficiency in European Spanish – You must communicate fluently and naturally in Spanish, with a strong command of idiomatic expressions and cultural nuances.
• Proficient in English (B2 or higher) – Ability to read, write, and speak English to support internal collaboration and documentation.
• Excellent communication skills, both verbal and written, with a genuine empathy for customer needs.
• Strong problem‑solving mindset and the ability to think on your feet while maintaining composure under pressure.
• Team‑player attitude with a collaborative spirit, ready to share knowledge and support colleagues.
• Proficient IT skills, including mastery of CRM platforms, knowledge bases, and reporting tools.
• Availability to work in shifts, including evenings, weekends, and holidays as required.

Preferred Qualifications

• Prior experience in the cosmetics, skincare, or luxury goods sector.
• Familiarity with digital marketing and social media platforms (e.g., Instagram, TikTok, Facebook) and the ability to engage customers through these channels.
• Experience with customer service metrics (CSAT, NPS, first‑contact resolution) and a track record of exceeding performance targets.
• Knowledge of beauty trends, product ingredients, and industry regulations.
• Additional language skills (e.g., French, Portuguese, or Mandarin) are a plus.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering memorable experiences and turning challenges into opportunities.
• Communication Excellence – Clear, concise, and engaging communication across all touchpoints.
• Adaptability – Ability to thrive in a fast‑changing environment and manage multiple priorities simultaneously.
• Analytical Thinking – Strong attention to detail and the capacity to interpret data to improve service quality.
• Collaboration & Teamwork – Willingness to work cross‑functionally and share best practices.
• Technical Proficiency – Comfortable with CRM systems, chat platforms, and basic troubleshooting of digital tools.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to internal training modules covering product knowledge, customer success strategies, and leadership skills.
• Opportunities to participate in cross‑departmental projects, such as product launches, marketing campaigns, and global customer experience initiatives.
• Clear promotion pathways from Customer Advisor to Senior Advisor, Team Lead, or Customer Success Manager.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

brighthush fosters a vibrant, inclusive, and collaborative culture. Our offices are designed to inspire creativity, with open spaces, collaborative zones, and quiet areas for focused work. We celebrate diversity through regular cultural events, language exchange sessions, and community outreach programs. Employees enjoy:

• Flexible work arrangements, including hybrid and remote options where feasible.
• Regular team‑building activities, such as wellness workshops, hackathons, and charity drives.
• Recognition programs that celebrate both individual and team achievements.
• Access to a global network of colleagues, enabling cross‑border collaboration and cultural exchange.

Compensation, Perks & Benefits

While specific compensation details are tailored to location and role, brighthush offers a competitive salary package complemented by:

• Health, dental, and vision insurance plans.
• Performance‑based bonuses and incentive programs.
• Generous paid time off, including vacation, sick leave, and personal days.
• Employee discount on brighthush products.
• Wellness initiatives such as gym memberships, mindfulness sessions, and health coaching.
• Professional development budget for courses, certifications, and conferences.

Working Hours & Shift Availability

• 40 hours per week (8 hours per day with an additional hour for lunch) • Monday to Sunday, 08:00 to 20:00 • Shift flexibility required, including evenings, weekends, and holidays as needed.

How to Apply

Ready to bring your passion for beauty and customer service to brighthush? Click the link below to submit your application and join a team that is redefining the global beauty experience.

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Join brighthush – Where Beauty Meets Exceptional Service

At brighthush, we don’t just sell products; we create moments of confidence and joy for our customers. As a Spanish‑Speaking Customer Experience Advisor, you will be the voice that guides them through their beauty journey, ensuring every interaction reflects the brand’s commitment to excellence. If you are ready to make a tangible impact, grow your career, and be part of a culture that celebrates diversity, creativity, and innovation, we encourage you to apply today.

We look forward to welcoming you to the brighthush family and together shaping the future of beauty.