brighthush Customer Care Specialist – Non‑Voice Support & Account Management

About brighthush

brighthush is a forward‑thinking customer experience powerhouse that blends cutting‑edge technology with a human‑centric approach to deliver unforgettable service. With a global footprint spanning multiple continents, we empower millions of customers to connect, engage, and thrive with our products and solutions. Our culture is rooted in collaboration, continuous learning, and a relentless pursuit of excellence. At brighthush, we believe that every interaction is an opportunity to build lasting relationships and create value for both our customers and our people.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a dynamic work environment that celebrates diversity, encourages innovation, and rewards high performance. We invest heavily in your professional growth through a dedicated learning budget, access to the 360 Learning platform, and mentorship from industry leaders. Our flexible work model blends on‑site collaboration in the vibrant Inoza Tower, BGC, with remote options that respect your personal commitments. We’re not just a company – we’re a community that thrives on curiosity, creativity, and a shared mission to elevate customer experience.

Key Responsibilities

• Customer Interaction Excellence: Respond to 15–20 customer emails per hour with clarity, empathy, and a solution‑oriented mindset.
• Account Management & Loyalty Building: Develop deep relationships with customers, identify upsell opportunities, and recommend products that align with their needs.
• Performance & KPI Ownership: Meet or exceed team KPIs, including response time, resolution rate, and customer satisfaction scores.
• Process Improvement: Provide feedback on workflow, suggest enhancements to the Zendesk ticketing system, and contribute to knowledge base updates.
• Seasonal Ramp Support: Adapt to increased volume during peak periods (30–60 days) by working flexible hours and collaborating with cross‑functional teams.
• Team Collaboration: Participate in daily stand‑ups, share best practices, and support peers in achieving collective goals.

Essential Qualifications

• Minimum 2 years of proven customer service experience, preferably in a non‑voice environment.
• Fluent in English, both written and verbal, with exceptional communication skills.
• Strong attention to detail, speed, and accuracy in handling high‑volume email traffic.
• Proficiency with Zendesk and familiarity with Shopify (a plus).
• Demonstrated ability to work overtime during seasonal peaks without compromising quality.
• Reliable attendance record and a proactive, self‑motivated attitude.
• Empathy, patience, and a genuine passion for delivering outstanding customer experiences.

Preferred Qualifications

• Experience in a B2C e‑commerce or SaaS environment.
• Knowledge of CRM best practices and data analytics.
• Experience with multi‑channel support (chat, social media, etc.).
• Prior exposure to account‑based marketing or sales enablement.

Skills & Competencies

• Customer‑centric mindset with a focus on delighting users.
• Strong problem‑solving skills and the ability to think on your feet.
• Excellent time‑management and organizational abilities.
• Adaptability to fast‑changing priorities and a dynamic work environment.
• Team player who thrives in collaborative settings and mentors peers.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as our business. We provide:

• Annual Learning & Development Budget: Allocate funds to courses, certifications, or conferences that align with your career goals.
• 360 Learning Platform: Access a curated library of courses covering leadership, technical skills, and soft skills.
• Mentorship Programs: Pair with senior leaders to gain insights into strategic decision‑making.
• Internal Mobility: Opportunities to transition into product, sales, or technical support roles based on performance and interest.
• Leadership Track: For high performers, a clear path to managerial roles within the customer experience division.

Work Environment & Culture

Our office in Inoza Tower, BGC, is a vibrant hub that encourages creativity and collaboration. Key highlights include:

• Open‑plan spaces with state‑of‑the‑art technology.
• On‑site wellness rooms, a fully equipped kitchen, and a dedicated break area.
• Regular team‑building events, hackathons, and community service initiatives.
• Inclusive policies that celebrate diversity and promote work‑life balance.
• Flexible remote options for those who prefer a hybrid or fully remote setup.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses tied to individual and team KPIs.
• Health, dental, and vision insurance for you and your dependents.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Employee assistance program and mental health resources.
• Annual wellness stipend and gym membership discounts.

How to Apply

Ready to take the next step in your customer experience career? Submit your application through our careers portal, including:

• Updated resume highlighting relevant experience.
• A cover letter that showcases your passion for customer service and why you’re a great fit for brighthush.
• Salary expectations and preferred start date.

Our dedicated recruitment team will review your details and reach out to schedule a conversation. We’re excited to explore how your skills can help us elevate the customer journey at brighthush.

Are You Up for the Challenge?

At brighthush, we’re looking for individuals who are not only skilled but also driven by a desire to make a real impact. If you thrive in a fast‑paced, collaborative environment and are eager to grow both personally and professionally, we want to hear from you. Join us and help shape the future of customer experience—one email at a time.