brighthush Help Desk Customer Service Representative – Desktop & Remote Support Specialist (Temporary, Nov – Dec 2026)

About brighthush and the Opportunity

brighthush is a forward‑thinking technology partner that empowers businesses to deliver seamless digital experiences. With a portfolio that spans cloud infrastructure, cybersecurity, and enterprise software, we are committed to building solutions that help our clients thrive in an ever‑evolving digital landscape. As part of our expansion, we are looking for a dedicated Help Desk Customer Service Representative to join our support team on a temporary basis. This role is ideal for someone who enjoys troubleshooting, enjoys helping others, and wants to gain hands‑on experience with a wide range of desktop and remote support tools.

Key Responsibilities

• Collaborate with Technician II to deliver desktop and operational support across assigned sites and remote offices.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other PC peripherals, as well as remote access devices.
• Deploy and support multiple Windows and macOS operating systems, ensuring optimal performance and security.
• Diagnose, resolve, and document user issues ranging from software glitches to hardware failures, following up until closure.
• Utilize remote desktop software (e.g., TeamViewer, Remote Desktop Connection, VNC) to provide timely assistance to users in remote or home office settings.
• Maintain accurate, concise updates in the ticketing system, knowledge base, and troubleshooting manuals.
• Assist in advanced network and telecommunications troubleshooting, focusing on workstation‑level problems.
• Act as a technical liaison to project managers, ensuring smooth integration of new technology into production environments.
• Support software and workstation image management, including the use of imaging tools (e.g., SCCM, Clonezilla) to deploy standardized images.
• Perform additional duties as assigned by management to support team objectives.

Essential Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in desktop support, help desk, or a related technical role.
• Basic understanding of PC hardware, operating systems, and peripheral devices.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
• Proficiency in using ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Ability to follow prescribed guidelines, read and interpret technical documentation, and complete routine tasks accurately.
• Customer‑service mindset with a focus on delivering a positive user experience.

Preferred Qualifications

• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience with imaging and deployment tools such as Microsoft System Center Configuration Manager (SCCM) or similar.
• Knowledge of network protocols (TCP/IP, DNS, DHCP) and basic troubleshooting.
• Familiarity with remote support platforms and virtual desktop infrastructure (VDI).
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
• Experience working in a fast‑paced, high‑volume help desk environment.

Skills & Competencies for Success

• Analytical thinking and problem‑solving aptitude.
• Strong organizational skills and the ability to manage multiple tickets simultaneously.
• Excellent interpersonal skills, with the ability to build rapport with users and colleagues.
• Adaptability to changing priorities and willingness to learn new tools.
• Attention to detail and commitment to maintaining accurate documentation.
• Team player who thrives in a collaborative, cross‑functional environment.

Career Growth & Learning Opportunities

While this role is temporary, it offers a unique window into brighthush’s technology stack and support processes. Successful candidates will:

• Gain hands‑on experience with enterprise imaging and deployment solutions.
• Develop a deeper understanding of network and telecommunications fundamentals.
• Build a professional network across multiple departments, including project management and operations.
• Receive mentorship from senior technicians and managers.
• Position themselves for future roles within brighthush, such as Desktop Support Specialist, Systems Administrator, or IT Project Coordinator.

Work Environment & Company Culture at brighthush

brighthush values innovation, collaboration, and continuous improvement. Our support team operates in a dynamic, inclusive environment where every voice is heard. You’ll find:

• A flat hierarchy that encourages initiative and ownership.
• Regular knowledge‑sharing sessions and lunch‑and‑learn events.
• Access to cutting‑edge tools and resources that keep your skill set current.
• Flexible work arrangements, including remote and hybrid options.
• A culture that celebrates achievements, both big and small.

Compensation & Benefits

The temporary position offers a competitive hourly rate of $21.53 per hour, commensurate with experience and responsibilities. In addition to base pay, brighthush provides a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision insurance.
• Life and disability coverage.
• 401(k) retirement savings plan with company match.
• Paid holidays and paid time off.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.

All compensation is determined in accordance with regulatory minimum wage requirements and internal pay alignment. Salary history will not be used in determining compensation.

Equal Opportunity Employer Statement

brighthush is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristic.

How to Apply

If you’re ready to bring your technical expertise and customer‑service passion to a forward‑thinking organization, we encourage you to apply today. Click the link below to submit your application and join the brighthush team for this exciting temporary opportunity.