Remote Healthcare Customer Service Representative – Billing & Insurance Specialist (NC)

About brighthush and the Opportunity

brighthush is a forward‑thinking, patient‑centric organization that has been transforming the healthcare experience for over three decades. Our mission is to empower patients, providers, and payers with clear, compassionate communication and efficient billing solutions. As we continue to expand our reach, we’re looking for a dedicated Remote Healthcare Customer Service Representative to join our dynamic team. Whether you work from home or from our modern Marshfield, WI office, you’ll play a pivotal role in ensuring every patient feels heard, understood, and supported.

Why brighthush?

• Impactful Work – Every call you handle directly improves a patient’s experience and helps them navigate complex billing landscapes.
• Growth & Development – We invest in your career through structured training, mentorship, and clear advancement pathways.
• Inclusive Culture – Diversity, equity, and inclusion are core to our values. We celebrate unique perspectives and foster a collaborative environment.
• Competitive Compensation – We offer a base salary that reflects your expertise, complemented by performance bonuses and comprehensive benefits.
• Work‑Life Balance – Flexible scheduling, remote options, and generous paid time off keep you energized and focused.

Key Responsibilities

As a Remote Healthcare Customer Service Representative, you will be the frontline advocate for patients, law offices, insurance carriers, and other external partners. Your day-to-day will involve:

• Handling inbound and outbound calls with professionalism, empathy, and clarity.
• Resolving billing and insurance inquiries, including deductibles, co‑insurance, co‑pays, denials, and charge disputes.
• Providing payment options and facilitating payment processing while adhering to client guidelines.
• Managing complex objections, negotiating payment plans, and ensuring compliance with all regulatory requirements.
• Accurately documenting all interactions in our internal systems, maintaining high data integrity.
• Collaborating with cross‑functional teams (billing, collections, compliance) to resolve escalated issues.
• Continuously improving your knowledge of medical billing, coding, and payer policies.
• Meeting or exceeding key performance indicators (KPIs) such as call volume, resolution rate, and customer satisfaction scores.

Essential Qualifications

• High School Diploma or GED (required). College coursework in healthcare, business, or related fields is a plus.
• Minimum of 1–2 years experience in a call center or healthcare customer service environment.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Basic math skills (addition, subtraction, multiplication, division, percentages) for on‑the‑spot calculations.
• Reliability, punctuality, and a self‑motivated attitude in a remote or office setting.
• Understanding of Sensitive Personal Information (SPI) and Protected Health Information (PHI) confidentiality requirements.

Preferred Qualifications

• Experience with medical billing and coding (e.g., ICD‑10, CPT, HCPCS).
• Familiarity with healthcare software such as Artiva, Cerner Soarian, or EPIC.
• Prior supervisory or team‑lead experience.
• Knowledge of payer policies, eligibility verification, and claim resubmission processes.
• Experience in a high‑volume, KPI‑driven environment.

Skills & Competencies

Success at brighthush requires a blend of technical knowledge and soft skills:

• Customer‑Centric Mindset – Ability to listen actively, empathize, and guide patients toward resolution.
• Problem‑Solving – Quickly analyze complex billing scenarios and propose actionable solutions.
• Adaptability – Thrive in a fast‑changing environment, learning new systems and policies on the fly.
• Attention to Detail – Maintain accurate records and ensure compliance with all regulations.
• Time Management – Prioritize tasks, meet deadlines, and manage call volume efficiently.
• Team Collaboration – Work seamlessly with internal stakeholders and external partners.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you’ll have the following pathways:

• Team Lead – Lead a group of representatives, mentor new hires, and drive team performance.
• Billing Specialist – Deepen your expertise in medical billing and coding, moving into a more technical role.
• Collections Analyst – Transition to a data‑driven position focused on optimizing revenue cycles.
• Compliance & Training – Share your knowledge by developing training modules and ensuring regulatory adherence.

We provide ongoing training, access to industry certifications, and a clear roadmap for advancement. Your growth is our priority.

Work Environment & Culture

brighthush blends the flexibility of remote work with the camaraderie of a collaborative office. Whether you’re at home or in our state‑of‑the‑art Marshfield facility, you’ll enjoy:

• State‑of‑the‑art technology and ergonomic workstations.
• Regular virtual team huddles, knowledge sharing sessions, and social events.
• A culture that values transparency, continuous improvement, and mutual respect.
• Employee resource groups that celebrate diversity and foster belonging.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to KPI achievement.
• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Paid time off, holidays, and flexible scheduling.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and mental health resources.

How to Apply

Ready to make a difference in patient care and advance your career? Submit your application through our career portal or send your résumé directly to our recruiting team. We’re excited to learn how your skills and passion align with brighthush’s mission.

Join brighthush – Where Compassion Meets Excellence

At brighthush, we’re not just a company; we’re a community dedicated to transforming healthcare communication. If you’re driven by empathy, detail, and a desire to help patients navigate their billing journeys, we want you on our team. Apply today and start your journey toward a rewarding, impactful career.