Business Analyst - WFH
About the Company
Milestone Technologies, Inc. is seeking a Business Systems Analyst III to support an enterprise Learning Management System (LMS) transformation initiative, including the migration from SumTotal LMS to SAP SuccessFactors Learning.
About the Role
This role focuses on business analysis, requirements management, data migration, testing, and validation for the transition to SAP SuccessFactors Learning. The Business Systems Analyst will work closely with business stakeholders, Human Resources, Learning & Development, Compliance, Quality, Information Technology, and implementation partners to ensure the new platform meets business and regulatory requirements. The position requires hands-on experience with LMS platforms, including SumTotal, along with strong business analysis skills. Experience in regulated pharmaceutical, biotechnology, healthcare, or life sciences environments is relevant to the project's GxP and training compliance requirements.
Key Responsibilities
Gather, analyze, document, and manage business requirements for the LMS transformation program. Conduct stakeholder interviews, workshops, and process reviews to understand business needs and define future-state learning processes. Translate business requirements into functional requirements, user stories, process flows, and use cases, maintaining traceability through configuration, testing, and deployment. Analyze existing learning management processes, including training administration, curriculum management, learner assignments, qualification tracking, reporting, and compliance. Document current-state and future-state workflows, identify process gaps, and support process standardization and harmonization. Support the migration from SumTotal LMS to SAP SuccessFactors Learning, including training data analysis, data mapping, transformation, cleansing, validation, and reconciliation. Document business rules for training records and learning assignments, validate migrated data, and coordinate stakeholder reviews and sign-offs. Collaborate with implementation teams on system requirements, configuration needs, design workshops, and solution reviews. Review proposed system configurations against business requirements and compliance needs, document functional specifications, and assist with defect triage and issue resolution. Support GxP-regulated implementation activities and Computer System Validation (CSV) documentation, including User Requirements Specifications (URS), functional requirements, traceability matrices, test scenarios, and validation evidence. Coordinate User Acceptance Testing (UAT), including test scripts, test data requirements, schedules, stakeholder participation, defect tracking, retesting, and business acceptance. Gather reporting requirements and support dashboards, training compliance reports, and operational reporting. Validate reporting outputs against business and regulatory needs. Serve as a liaison between business users, technical teams, project teams, and implementation partners. Support change management, organizational readiness, end-user communications, and training material development.
Required Qualifications
Experience with Learning Management Systems (LMS), including SumTotal. Business analysis experience involving requirements gathering, documentation, process analysis, and stakeholder collaboration. Ability to analyze business processes and translate business needs into functional requirements and system solutions. Experience supporting LMS migration activities, including training data analysis and validation. Preferred Qualifications / Requirements Familiarity with SAP SuccessFactors Learning and enterprise software implementations. Experience in regulated pharmaceutical, biotechnology, healthcare, or life sciences organizations. Knowledge of GxP requirements and Computer System Validation (CSV) documentation. Experience with User Acceptance Testing (UAT), defect management, traceability matrices, and validation activities. Familiarity with training compliance reporting, curriculum management, and learning data reconciliation. Experience collaborating with HR, Learning & Development, Compliance, Quality, Regulatory Affairs, and IT teams. Salary & Benefits Pay rate: $42.00 per hour on a W-2 basis. Contract duration: 12 months. Work arrangement: Fully remote. Location: Tampa, Florida, United States. Employment arrangement: W-2 contract only. C2C arrangements are not supported.