Business Process Lead, Channel Activation
About the Role
Tag is seeking a Business Process Lead to: Lead business discovery and define workable, testable processes for Channel Activation implementations. Turn customer and internal operating needs into agreed business requirements and data rules. Partner with the Implementation Project Manager on timing and readiness; work closely with Operations, Account Management, Technology and implementation and change teams. Define what the business process is, data rules and what validates business acceptance.
Responsibilities
Lead discovery. Facilitate workshops with customer-facing and delivery teams to understand current workflows, pain points, policies and constraints; record open decisions and process owners. Design the operating process. Map future-state steps and handoffs across briefing, catalog and item setup, pricing, ordering, production, fulfillment, reporting and relevant billing or service processes. Define business requirements. Document roles, business rules, exception paths, controls and measurable acceptance criteria; translate for Technology to lead technology solution design and build. Clarify data needs. Specify required fields, business meanings and validation rules; work with Operations to obtain cleansed, approved item data and pricing for implementation and testing. Secure decisions and traceability. Maintain a record from business need to agreed process, requirement and acceptance scenario; route customer policy choices through Account Management. Validate processes. Develop business UAT scenarios with process owners, review outcomes and confirm that exceptions and operational handoffs work before business sign-off. Prepare teams to operate. Produce process maps, procedures, and role guidance; provide content for training and change activities with the implementation and change team. Support the handover. Resolve process gaps during stabilization and transfer agreed procedures, controls and outstanding improvements to steady-state Operations and service owners. Qualifications & Required Skills Bachelor’s degree in Business Administration or related field/relevant equivalent experience 5+ years of experience in business process analysis, operations, or management consulting. Substantial business analysis or process design experience in complex B2B services, marketing operations, sourcing, procurement, production or fulfillment environments. Experience translating workshops into clear current- and future-state maps, business rules, exception handling, requirements and acceptance criteria. Understands the lifecycle of catalogs and item data, pricing, orders, production, fulfillment and reporting, including the handoffs into commerce or ERP systems. Comfortable defining data fields, ownership and validation rules while working with data owners and technical specialists on the implementation detail. Experienced in business UAT, operational procedures, training input and the change required for teams to adopt new ways of working. Strong facilitation and documentation skills; can gain agreement among customer-facing, operational and technical stakeholders with different priorities Drive team alignment on future process, exceptions and data rules before build and testing decisions become urgent. Business UAT and operating procedures that reflect real work, and live teams can run the agreed process with clear ownership of remaining issues. Experience within the beauty, fashion or CPG industry is highly desirable