Business Systems Analyst
About The Company Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our commitment to excellence and innovation has established us as a trusted leader in the loyalty industry, providing end-to-end solutions that drive customer engagement and brand loyalty. About The Role We are seeking a Solutions Architect (SA) to join our dynamic team. This role acts as a subject matter expert (SME) in loyalty solutions, investigating client needs through a strategic lens and translating those needs into comprehensive, actionable solutions. The SA will be responsible for understanding client objectives, visualizing and articulating solutions, and ensuring successful project delivery by aligning cross-functional teams. This position requires a blend of technical expertise, strategic thinking, and excellent communication skills to serve as the connective tissue between business, product, and technical teams across multiple projects. The Solutions Architect will own end-to-end solution scope, manage feasibility assessments, and contribute to shaping the platform roadmap based on client and market insights. While primarily remote, periodic travel may be required to support client engagements, team collaboration, and company events. Qualifications 3-5 years of experience in solutions architecture, business requirements analysis, or technical pre-sales within a technology environment Proven ability to document business requirements into BRDs, SCDs, and Epic/Feature briefs Experience validating delivery cost estimates (COGS) across various workstreams such as data/analytics, software, customer success, and strategy Familiarity with Agile/Scrum, waterfall, and iterative delivery methodologies Strong demo-building, proposal development, and pitch presentation skills Ability to coordinate dependencies across multiple teams and manage scope drift Excellent communication and stakeholder management skills Willingness to travel periodically as needed for client and team engagements Preferred: Knowledge of loyalty marketing programs, retail, financial services, or travel & hospitality industries, and familiarity with MarTech platforms such as campaign management, CDP, and personalization tools
Responsibilities
Own the discovery process to elicit and validate business requirements that align client objectives with platform capabilities Create and maintain comprehensive solution documentation including BRDs, SCDs, and Epic/Feature briefs for end-to-end traceability Scope standard engagements independently and validate COGS across delivery, data, software, customer success, and strategy teams Act as a bridge between business, product, and technical teams to ensure a shared understanding of project goals and solutions Represent solution expertise in RFPs, RFIs, and upsell conversations to support business growth Translate client and market feedback into actionable insights to inform platform roadmap decisions Build demos, proposals, and pitch materials to establish technical credibility with clients Maintain solution design integrity from planning through launch, proactively flagging delivery risks Guide clients and internal teams through scope, cost, and feasibility tradeoff discussions Coordinate pre-sales to delivery handoff, ensuring seamless transition and understanding of solution intent Recognize and escalate potential delivery risks early to prevent scope creep and ensure project success Contribute to shaping at least one product roadmap decision within the first year by owning end-to-end solutioning
Benefits
Flexible work environment supporting remote work from anywhere Flexible time off policies to promote work-life balance Nine company-wide holidays annually A comprehensive suite of benefits prioritizing personal growth, development, and well-being Opportunities for professional advancement and skill development Participation in a collaborative and inclusive company culture that values diversity and innovation Equal Opportunity Kobie is committed to fostering a diverse and inclusive workplace. Employment at Kobie is solely based on individual merit and qualifications, and we do not discriminate against any teammate or applicant based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by law. We believe that a diverse workforce enhances our innovation and success, and we are dedicated to creating an environment where everyone can bring their authentic selves to work every day.