Care Advisor
Job Description
Pinnie helps people navigate healthcare and live longer, healthier lives. We combine personalized care navigation with structured programs designed to drive real outcomes. Our model is built for Medicare patients and focuses on making care simpler, more coordinated, and more effective.
About the Role
Own patient outcomes, not just tasks. We’re hiring Care Advisors to own the patient journey end-to-end. This is not a traditional support role. As a Care Advisor, you will act as a dedicated partner to each patient — guiding them through the healthcare system while actively driving progress in their health. You will combine care navigation, program execution, and behavior change to ensure patients follow through on what matters and achieve meaningful outcomes.
What You Will Do
Own the patient journey Serve as the primary point of contact for patients throughout their program Build strong, trust-based relationships and understand each patient’s goals, needs, and barriers Navigate and coordinate care Help patients find providers, schedule appointments, and access services Coordinate across providers, referrals, and follow-ups Remove friction from the healthcare experience Execute structured programs Run 8+ week care programs with defined touchpoints and milestones Ensure patients stay on track with care plans, medications, and next steps Identify and close gaps in care Drive behavior change and outcomes Support patients in building sustainable habits Hold patients accountable to follow-through Track progress and escalate when needed Advocate for patients Help patients understand their care and options Act as a consistent, reliable partner in a fragmented system Who You Are 2+ years of experience in healthcare, care navigation, customer support, or similar roles Strong communicator with the ability to build trust quickly Highly organized and detail-oriented Able to manage multiple patients and workflows simultaneously Proactive, resourceful, and execution-oriented Motivated by improving outcomes, not just completing tasks
Nice to Have
Experience working with Medicare populations Background as a CHW, MA, health coach, or similar Experience in care management, virtual care, or digital health What Success Looks Like Patients consistently complete scheduled touchpoints High adherence to care plans and next steps Strong patient satisfaction and engagement Clear, accurate documentation to support care delivery and billing Compensation $40/hour (1099 Contractor) How we Work Remote-first team High ownership, low bureaucracy Fast-paced, outcomes-driven environment Technology-enabled workflows If you’re excited about owning patient journeys and helping people navigate healthcare while improving their lives, we’d love to hear from you.