Casualty Evaluator

Job Description:

• Serve as owning adjuster when injury exposure is identified
• Handle represented and unrepresented first- and third-party casualty cases
• Handle mostly simple to moderate auto liability injury cases
• Handle first-party Medical Payment and PIP claims
• Handle low-complexity homeowner liability property damage claims
• Support catastrophe-related activities, including simple homeowner losses
• Handle Small Claims matters through conclusion
• Investigate, manage, negotiate, settle, and resolve injury claims valued below $50,000
• Manage claim productivity by seeking assignments through designated queues
• Self-manage triage in the claims system
• Make coverage determinations and advise customers on coverage issues
• Conduct complex investigations, including interviewing witnesses and analyzing medical records and other evidence
• Determine whether independent medical examinations are warranted
• Occasionally represent insureds or the company at settlement conferences, arbitrations, and trials
• Provide testimony in depositions when required
• Evaluate subrogation potential and initiate subrogation notices
• Make settlement decisions within authority and develop negotiating strategies
• Present cases to committees when seeking authority above individual settlement limits, then independently negotiate and settle claims
• Work in a virtual environment with the option to work in an office setting

Requirements:

• High school diploma or a combination of education and 2+ directly relevant work experience
• 2 years of related professional experience
• 2 years of claims experience
• OK license required
• Strong analytical, problem-solving and organizational skills
• Ability to work independently
• Strong decision-making ability
• Strong customer service orientation
• Basic math and computer skills
• Ability to type 30 wpm
• Proficient oral and written communication skills and good command of the English language
• Ability to function in a team environment
• Ability to successfully complete training courses pertinent to job duties
• Developing understanding of statutory and regulatory requirements
• Ability to travel on rare occasions
• Ability to work extended hours and/or weekends
• 1+ years casualty experience preferred
• BA/BS in business, insurance or related area, or equivalent combination of education and experience preferred
• Authorization to work indefinitely in the US without requiring current or future immigration support

Benefits:

• Annual bonus eligibility for most roles
• 401(k) with a company match
• Career growth and development opportunities
• Leaders and mentors supporting development opportunities and long-term success
• Remote-first flexible workplace
• Flexibility to work from various locations including CSAA offices
• Employee resource groups and volunteering opportunities
• Reasonable accommodations for qualified applicants and employees with disabilities or other limitations
• Company-wide annual discretionary bonus through the Annual Incentive Plan (AIP), up to 7% of eligible pay