Chief Experience Officer

Company Description

Markox is a forward-thinking organization focused on delivering outstanding experiences across all customer touchpoints. The company values innovation, collaboration, and data-driven decision-making to enhance customer satisfaction and long-term loyalty. Team members at Markox work in a dynamic environment where new ideas are encouraged and cross-functional cooperation is common. The organization emphasizes continuous improvement, professional growth, and the use of modern technology to optimize both internal processes and external interactions. Role Description The Chief Experience Officer (CXO) is a full-time, remote role responsible for shaping and leading Markox’s end-to-end customer and user experience strategy. The CXO will oversee the design, implementation, and optimization of customer journeys across digital and non-digital channels, ensuring consistent, high-quality experiences. Day-to-day responsibilities include collaborating with product, marketing, sales, and operations teams to align customer experience initiatives with business objectives; guiding UX efforts to improve usability and engagement; and monitoring experience-related metrics to inform strategic decisions. The CXO will also manage cross-functional projects, provide executive-level reporting on experience performance, and represent the organization in key public-facing engagements related to customer and brand experience.

Qualifications

Demonstrated expertise in Customer Experience and User Experience (UX), with a track record of improving journeys, satisfaction, and loyalty. Strong Strategic Planning skills, including the ability to define experience vision, set measurable goals, and align initiatives with organizational strategy. Proficiency in Project Management, leading cross-functional teams and initiatives from concept through execution and measurement. Experience in Public Relations, with the ability to support brand reputation, communicate effectively with external stakeholders, and manage experience-related messaging. Proven leadership experience in senior or executive roles, preferably in customer-centric or digital-first organizations. Excellent analytical skills, with the ability to interpret data, customer feedback, and market insights to drive decisions. Outstanding communication and collaboration abilities, comfortable working remotely with distributed teams. Relevant academic background in Business, Marketing, Design, Communications, or a related field; advanced degree is a plus.