Remote Licensed Customer Service Representative – Florida Insurance (20‑44, 2‑20) – Virtual Client Support Specialist

About brighthush and the Florida Insurance Landscape

brighthush is a forward‑thinking, fully virtual insurance agency that champions the power of technology to deliver exceptional service to Florida’s homeowners, renters, and drivers. With a mission to simplify the insurance experience, we empower our agents and support staff to work from anywhere while staying connected to a collaborative, high‑energy team. Our clients trust us for clear, accurate guidance on Homeowners, Flood, and Auto policies, and we’re proud to be a trusted partner for millions of Floridians navigating the unique risks of the Sunshine State.

Florida’s insurance market is one of the most dynamic and complex in the country. From hurricane‑ready coverage to flood‑specific policies, clients demand knowledgeable, responsive support. At brighthush, we meet that demand by combining industry expertise with cutting‑edge virtual tools, ensuring every interaction is timely, accurate, and customer‑centric.

Why Join brighthush?

As a Remote Licensed Customer Service Representative, you’ll become an integral part of a team that values independence, innovation, and continuous learning. We offer:

• Full‑time, 100% remote work with flexible scheduling.
• A competitive salary package that rewards performance and expertise.
• Access to industry‑leading training, certifications, and professional development.
• A culture that celebrates collaboration, transparency, and work‑life balance.
• Modern technology stack: VOIP, cloud‑based agency management software, and real‑time analytics.

Key Responsibilities

In this role, you will be the frontline advocate for our Florida clients, ensuring every call, email, and policy update reflects brighthush’s commitment to excellence.

• Virtual Client Support: Handle a high volume of inbound and outbound calls, emails, and chat inquiries related to Homeowners, Flood, and Auto policies.
• Policy Education & Advisory: Conduct thorough, accurate conversations to help clients understand coverage limits, exclusions, and the nuances of Florida’s insurance regulations.
• Quality Assurance: Maintain rigorous quality standards by reviewing calls, documenting interactions, and ensuring all client files are updated in real time.
• Account Management: Process policy changes, renewals, and claims inquiries while ensuring compliance with state licensing requirements.
• Team Collaboration: Engage with the broader brighthush team via digital communication tools, contributing to a culture of reliability, mutual support, and continuous improvement.
• Product Knowledge Enhancement: Stay current on new products, regulatory updates, and industry trends to provide the most up‑to‑date advice.

Essential Qualifications

• Licensing: Must hold an active Florida 20‑44 (Personal Lines) or 2‑20 (Personal Lines) insurance license, or a 220 (General Lines) license if applicable.
• Experience: Minimum of 2 years in a multi‑carrier independent agency within Florida, with a proven track record of delivering high‑quality customer service.
• Remote Readiness: Dedicated, quiet home office with high‑speed internet; comfortable using VOIP phone systems, cloud‑based agency management software, and collaboration tools.
• Communication: Excellent verbal and written communication skills in English; ability to explain complex insurance concepts in simple, client‑friendly language.
• Problem‑Solving: Strong analytical skills, with the ability to troubleshoot issues quickly and effectively.

Preferred Qualifications

• Experience with specific Florida policy types such as Flood, Hurricane, or Specialty Lines.
• Proficiency in CRM platforms (e.g., Salesforce, AgencyBloc) and knowledge of data privacy regulations.
• Previous experience in a virtual or remote customer service environment.
• Additional state licenses or certifications (e.g., Claims Adjuster, Risk Management).

Skills & Competencies

• Client‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Technical Proficiency: Comfortable navigating multiple software platforms, troubleshooting connectivity issues, and leveraging digital tools to enhance productivity.
• Time Management: Ability to prioritize tasks, manage high call volumes, and meet daily productivity targets.
• Adaptability: Thrive in a fast‑changing environment, quickly learning new products and processes.
• Team Player: Collaborate effectively with agents, underwriters, and support staff, even when working remotely.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Licensed Customer Service Representative, you’ll have access to:

• Ongoing training modules covering new products, regulatory changes, and customer service best practices.
• Mentorship programs pairing you with senior agents and industry experts.
• Opportunities to transition into specialized roles such as Claims Specialist, Underwriting Assistant, or Client Success Manager.
• Annual performance reviews that align career goals with company objectives.

Work Environment & Company Culture

brighthush’s culture is built on transparency, empowerment, and continuous improvement. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual town halls and team check‑ins.
• Monthly “Innovation Fridays” where team members share ideas and best practices.
• Annual virtual retreats that combine learning sessions with social activities.
• A culture of recognition: Employee of the Month, peer‑to‑peer shout‑outs, and performance‑based bonuses.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and licensing, the typical compensation package includes:

• Competitive base salary with performance‑based incentives.
• Health, dental, and vision insurance (fully or partially covered).
• 401(k) retirement plan with company match.
• Paid time off, sick leave, and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Home office stipend to ensure you have the right equipment and environment.

How to Apply

Ready to bring your expertise to a dynamic, remote team that values your skills and offers growth? Submit your application through the brighthush careers portal. Please include:

• A current resume highlighting relevant experience and licensing.
• A cover letter explaining why you’re the ideal fit for this role and how you can contribute to brighthush’s mission.
• Copies of your active Florida insurance license(s).

Join brighthush – Where Your Voice Matters

We’re looking for a dedicated, tech‑savvy Licensed Customer Service Representative who thrives in a virtual environment and is passionate about helping Florida residents protect what matters most. If you’re ready to take the next step in your career, bring your expertise to a company that values innovation, collaboration, and customer success, we want to hear from you.

Apply today and become part of brighthush’s journey to redefine insurance service in Florida.