Chief Quality Officer

Role Description The Chief Quality Officer is a full-time, remote role responsible for leading the organization’s overall quality strategy and systems across products, services, and internal processes. This role oversees the design, implementation, and continuous improvement of quality management frameworks to ensure compliance with industry standards and regulatory requirements. Day-to-day responsibilities include setting quality objectives, reviewing performance metrics, coordinating audits, and collaborating with cross-functional teams in engineering, product, operations, and client success to address quality issues and implement corrective actions. The Chief Quality Officer also mentors and guides quality teams, develops policies and procedures, and drives a culture of accountability, safety, and continuous improvement in all simulation solutions and customer engagements.

Qualifications

Quality Management and Quality Assurance skills to design, implement, and monitor organizational quality systems and standards. Performance Improvement and Quality Improvement skills to analyze data, identify gaps, and lead initiatives that enhance outcomes and operational efficiency. Nursing or clinical background (preferred) to support quality frameworks in healthcare-related simulation and training environments. Experience leading quality programs in technology, healthcare, or complex operational settings, ideally with exposure to simulation, VR/AR, or AI-based products. Strong analytical, problem-solving, and data interpretation abilities, with proficiency in quality metrics, KPIs, and root cause analysis. Demonstrated leadership capability, including team management, stakeholder communication, and change management in a remote, cross-functional environment. Knowledge of relevant quality standards and regulatory requirements (e.g., ISO, healthcare quality frameworks, or industry-specific standards). Bachelor’s degree in a relevant field (e.g., Engineering, Healthcare, Quality Management, or related discipline); advanced degree or professional certification in quality (e.g., CQM, Six Sigma) is an advantage.