Claims Supervisor

Position: Claims & Enrolment Supervisor (back end) Employment Type: Permanent Compensation: $19.25 per hour Team Size: Approximately 15 employees Work mode: Remote Working hours: 40 hours in a week. Job Summary We are seeking a highly motivated and experienced Claims & Enrolment Supervisor to lead a team of approximately 15 employees and drive operational excellence across Claims, Billing, and Enrolment processes. The ideal candidate must have strong proficiency in Microsoft Excel and PowerPoint, excellent client management skills, and proven experience in driving key operational metrics, including productivity, attrition, and shrinkage. The candidate should be analytical, results-oriented, and capable of managing team performance while maintaining strong client relationships and meeting business objectives.

Key Responsibilities

Lead, manage, and motivate a team of approximately 15 employees to achieve operational targets. Monitor and drive key performance indicators (KPIs), including productivity, attrition, shrinkage, quality, and service-level agreements (SLAs). Prepare, analyse, and maintain daily, weekly, and monthly operational reports using Microsoft Excel. Use advanced Excel formulas, data analysis, and reporting techniques to track performance and identify improvement opportunities. Prepare and deliver business reviews, operational updates, and performance presentations using Microsoft PowerPoint. Manage client relationships and ensure effective stakeholder communication, engagement, and issue resolution. Identify performance gaps and implement corrective action plans to improve productivity and operational efficiency. Conduct regular performance reviews, provide coaching and feedback, and support employee development. Ensure compliance with established processes, quality standards, and client requirements. Collaborate with internal teams and stakeholders to achieve business goals and maintain consistent service delivery. Mandatory Requirements Process Experience: Relevant hands-on experience in Claims, Billing, and/or Enrolment operations. Advanced Microsoft Excel: Strong knowledge of formulas, data analysis, reporting, and dashboards. Microsoft PowerPoint: Experience preparing professional presentations and operational performance reviews. Team Management: Proven experience managing a team of approximately 15 employees. KPI Management: Demonstrated ability to drive productivity and manage attrition and shrinkage. Client Management: Strong experience in client interactions, stakeholder engagement, and issue resolution. Communication Skills: Excellent verbal and written communication. Analytical Skills: Strong problem-solving, reporting, and data-driven decision-making capabilities. Preferred Candidate Profile Prior experience in a supervisory or team leadership role in Claims, Billing, or Enrolment operations. Strong people management and performance management capabilities. Ability to work in a target-driven environment and manage multiple priorities. Proactive approach to identifying process improvements and driving operational results. Strong interpersonal skills and the ability to build effective working relationships with clients and internal stakeholders. If you are interested, could you please share your updated CV with [email protected] or [email protected].