Director of Customer Success and Engagement (Remote Contract Role)

This is not your typical “Director” role. What if your next professional opportunity offered more freedom and flexibility than your current one? PSST4Life operates within the leadership and professional development education space, supporting individuals seeking growth in communication, mindset, and leadership through digital education and mentorship-based programs. We are seeking a professional and relationship-focused Director of Customer Success and Engagement to support client communication, onboarding, engagement initiatives, and leadership within a remote environment. This is a self-employment opportunity operating as an independent contractor, not a traditional employee position. It is well suited to professionals who value autonomy, flexibility, and the ability to manage their own schedule while working within an established business framework.

Responsibilities

Conduct professional phone and Zoom conversations to support client engagement and onboarding. Support onboarding and engagement processes. Maintain consistent follow-up communication and scheduling. Demonstrate leadership through professional communication, initiative, and client support. Help create a positive and responsive client experience. Collaborate with leadership to maintain high standards of communication, compliance, and customer experience.

Qualifications

Strong communication and interpersonal skills. Professional phone and Zoom presence. Self-motivated and organized. Comfortable working independently in a remote environment. 5+ years of professional experience preferred. Position Details Remote Self-Employment / Independent Contractor Flexible schedule Performance-based compensation. As this is a self-employment opportunity, there is no base salary or hourly wage. Earnings are based on successful client enrollments and individual results. Full compensation details are discussed during the interview process. Initial onboarding and ongoing support provided About the Ideal Candidate This opportunity is best suited for professionals who value growth, leadership, personal responsibility, and strong communication. We are looking for individuals who are proactive, professional, and committed to creating a positive client experience. The successful candidate is comfortable operating in a self-employed capacity, managing their own schedule, and taking ownership of their professional success. Additional Information We are managing this recruitment process directly and are not working with third-party recruiters, staffing agencies, or search firms. We kindly request that only candidates applying on their own behalf submit applications. No third-party recruiters or agencies please.