Client Partner (EdTech, Digital Learning)

Immediate Interview and joining opportunity Job Title/Role: Client Partner (EdTech) Industry: Education Technology (EdTech) Work Location: Remote - New York City/New Jersey Job Summary: We are seeking an experienced Client Partner/Account Manager with deep expertise in EdTech and Digital Learning. You will manage key US client relationships, lead globally distributed teams, and deliver value through AI-native solutions, digital content services, and modern learning platforms. Key Responsibilities: ● Client Relationship Management ○ Serve as the primary point of contact for US-based clients, ensuring consistent engagement and satisfaction. ○ Build long-term partnerships by understanding curriculum needs, platform challenges, and strategic learning goals. ○ Drive account growth through cross-sell and up-sell opportunities across content, data, and engineering portfolios. ● P&L Management ○ Own annual P&L responsibility, ensuring profitability and revenue growth. ○ Manage budgets, forecast revenue, and optimize operational efficiencies across Onshore/offshore teams. ○ Prevent account churn and improve delivery cost structures. ● Strategic Planning & Execution ○ Develop and execute account plans aligned with client learning objectives and growth goals. ○ Ensure delivery excellence in digital publishing, platform modernization, and data engineering projects. ○ Stay ahead of EdTech trends, competitive landscape, and emerging technologies (LLMs, personalized learning pathways). ● Domain & Technical Expertise ○ Demonstrate deep knowledge of higher education, K-12 publishing, assessments, and digital content standards (LTI, QTI, SCORM). ○ Act as a trusted advisor, offering insights on modern learning experience design (LXD) and EdTech frameworks. ● Solutioning, Data & AI Innovation ○ Collaborate with technology teams to design innovative learning solutions leveraging analytics, Generative AI, and SaaS platforms. ○ Drive adoption of learning analytics, dashboards, and predictive models for student retention. ○ Propose scalable, secure, and cost-effective cloud-native architectures aligned with client objectives. Qualifications: o Education: Bachelor’s in business administration, Education Technology, Computer Science, or related field (MBA preferred). o Experience: 10+ years in account management, client partnerships, or business development within EdTech/Higher Education/Digital Publishing. o Leadership: Proven success leading large, globally distributed teams and managing complex delivery architectures. o Commercial Scale: Direct P&L ownership of $5–6M with consistent revenue growth and profitability. o Industry Knowledge: Strong understanding of EdTech challenges, AI-native personalization, and compliance standards (FERPA, COPPA, WCAG). o Technical Acumen: Familiarity with analytics, cloud ecosystems, and AI-driven solutioning. Soft Skills: Exceptional communication, negotiation, and executive presence with fluency in the US enterprise/institutional market. COMPENSATION: The base pay for this position ranges from $200,000 to $250,000 with a potential earning opportunity of 280K+. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Dependent on the position offered, bonus, and other forms of compensation may be provided as part of a total compensation package. Our client is an Equal Opportunity Employer. All applicants hired will be subject to a background check and drug screening.