Client Relations Specialist
Client Relations Specialist
About the Role
The Client Relations supports strong, long-term client relationships by serving as a reliable point of contact and ensuring clients feel informed, supported, and respected. This role helps maintain a positive client experience through responsive communication, accurate follow-through, and clear coordination across internal teams. Success looks like delivering timely updates, resolving issues efficiently, and consistently meeting client expectations with professionalism and attention to detail. Duties & Responsibilities Manage day-to-day client communications via phone, email, and other approved channels. Build and maintain strong client relationships through proactive outreach and attentive service. Gather, document, and track client requests, questions, and concerns to ensure accurate follow-through. Coordinate internal resources to deliver timely responses and complete requested actions. Provide clear updates on status, next steps, and timelines to keep clients informed. Identify opportunities to improve client experience by flagging recurring issues or process gaps. Maintain accurate client records and documentation in relevant systems. Resolve common client issues by applying established processes and escalating when appropriate. Ensure confidentiality and handle sensitive information with care and professionalism. Support client onboarding and ongoing account maintenance through organized, detail-oriented execution.
Requirements
High school diploma or equivalent; associate degree or higher preferred. 1+ years of experience in client-facing roles, customer service, account support, or related responsibilities. Strong written and verbal communication skills with a customer-focused mindset. Proficiency with common productivity tools such as Microsoft Office (Word, Excel, Outlook) or equivalent. Experience using CRM or case management tools is preferred. Ability to manage multiple priorities while maintaining accuracy and responsiveness. Strong organization and documentation skills to support clean, auditable records. Professional judgment and the ability to escalate issues appropriately. Inclusive, respectful approach to working with diverse clients and colleagues.
Benefits
Health insurance options (medical, dental, and vision) where available Paid time off (PTO) and paid holidays Retirement savings plan options (such as 401(k)) where available Wellness benefits or wellness-related support where available Opportunities for professional growth and skill development Supportive work environment focused on client service and continuous improvement Compensation: $26 – $34 / hour Employment Type: Full-Time/ Part time